Patient Service Rep/Precertification Specialist at University Physicians' Association

Knoxville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

0.0

Posted On

03 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Organizational Skills, Scheduling, Coordination, Documentation, Precertification, Billing Support, Patient Interaction, Check-In, Phone Management, Message Management, Referral Processing, Compassion, Professionalism

Industry

Hospitals and Health Care

Description

Description Join Our Team and Make a Difference! Are you passionate about helping patients and ensuring they receive the care they need? At University GYN Oncology, we’re looking for a Patient Service Representative / Precertification Specialist who thrives in a fast-paced, team-oriented environment. This role is essential in creating a positive experience for our patients while supporting the smooth operation of our clinic. Location: Knoxville, TN – University GYN Oncology Job Type: Full-Time Why You’ll Love Working with Us: Work-Life Balance: Monday–Friday schedule, no nights or weekends! Comprehensive Benefits: Medical, Dental, and Vision Insurance 401(k) with company match and immediate vesting Paid Time Off, Sick Leave, Bereavement Leave Disability, Life & Critical Illness Coverage Health Savings Account with Employer Contribution Flexible Spending Accounts Employee Assistance Program Fitness Center What You’ll Do As a key member of our team, you’ll be the friendly face and helpful voice that patients rely on. Your responsibilities will include: Scheduling & Coordination Schedule follow-up visits, chemotherapy, labs, and new patient appointments. Manage oncology task lists and future orders. Ensure accurate documentation and follow-up for no-show patients. Precertification & Billing Support Secure prior authorizations for chemotherapy, scans, and medications. Coordinate referrals and notify patients about scheduled tests. Assist with billing processes, including Good Faith Estimates and FMLA paperwork. Patient Interaction & Check-In Greet patients warmly and professionally. Verify insurance, collect copays, and update registration details. Maintain confidentiality and accuracy in patient records. Phone & Message Management Answer calls promptly and return messages within 24 hours. Direct calls appropriately and assist with triage. New Patient Referrals Process referrals quickly and schedule appointments within 5–7 days for known cancer diagnoses. Coordinate with Nurse Navigators and request records from referring providers. What We’re Looking For Education: High school diploma or equivalent required. Experience: 1–2 years in a hospital or clinical setting preferred. Skills: Strong customer service, problem-solving, and organizational skills. Ability to work under pressure while maintaining professionalism and compassion. Requirements What We’re Looking For Education: High school diploma or equivalent required. Experience: 1–2 years in a hospital or clinical setting preferred. Skills: Strong customer service, problem-solving, and organizational skills. Ability to work under pressure while maintaining professionalism and compassion. Why You’ll Love Working Here Be part of a mission-driven team making a real impact in patients’ lives. Collaborative and supportive work environment. Opportunities for growth and development. Ready to join a team that values your skills and dedication? Apply today and help us deliver exceptional care to every patient, every time!

Responsibilities

The Patient Service Representative / Precertification Specialist is responsible for scheduling patient appointments, managing precertification for treatments, and providing excellent customer service. This role involves interacting with patients, verifying insurance, and assisting with billing processes.