Patient Service Rep - Primary Care - Ringold, GA - Full-Time at Sodexo at Erlanger Health System

Chattanooga, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

21 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Service, Customer Service, Team-Based Care, Coordination of Care, Self-Management Support, Performance Evaluation, De-escalation Training, Medical Terminology, Computer Competency, Clerical Experience, Hospital Experience, IDX/Invision/SMS Experience, Greeting Patients, Telephone Screening, Appointment Scheduling, Check-in/Check-out

Industry

Hospitals and Health Care

Description

Job Summary: Provide a variety of patient and customer service related activities within the Ambulatory Department This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices' patient population. Participates in the practice's quality improvement process and performance evaluation. Education: Required: High School education or its equivalent in education achievement. De-escalation Training, if applicable. Preferred: Medical terminology course desired Training for computer competency Experience: Required: Must be able to work well with others. Always poised, courteous, pleasing personality, good telephone voice and able to meet the public. Preferred: Clerical experience and/or hospital experience desirable Prior IDX/Invision/SMS experience desirable Position Requirement(s): License/Certification/Registration Required: Preferred: Department Position Summary: Will assist the Department with general duties to include; but not limited to, greeting patients and the public, answering and screening telephone calls, daily patient reminder calls, scheduling patient appointments, checking patients in, checking patients out, obtaining accurate patient demographic information, preparing the medical records, order entry and serving as the liaison between the patient and medical support staff. Filing, balancing charges and collections at the end of each day, making daily deposits, and accounts receivable, billing and insurance functions. Performs general office duties such as data entry and office and medical supply ordering. Assist with reports, JCAHO/DNV requirements, chart audits and other duties as directed.

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Responsibilities

This role involves providing comprehensive patient and customer service within the Ambulatory Department, supporting team-based care by coordinating patient needs and managing the practice's patient population.