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Patient Service Rep - University Center for Pain Management of Knoxville at University Physicians' Association
Knoxville, Tennessee, United States -
Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

0.0

Posted On

15 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Detail-Oriented, Reliable, Organized, Communication, Teamwork, Insurance Verification, EMR Support, Financial Engagement, Referral Coordination, Prior Authorization, Multi-Tasking, Administrative Support

Industry

Hospitals and Health Care

Description
Description We are seeking a detail-oriented and reliable Patient Service Representative to join our team. This position plays a vital role in supporting patients’ access to care by contributing to various administrative and front-end workflows. Responsibilities are revolving and may include referral and prior authorization coordination, insurance verification, EMR communication support, and patient financial engagement. The ideal candidate thrives in a fast-paced clinical environment, is highly organized, and values accuracy and teamwork. Key Responsibilities May Include: Assisting with the processing of incoming referrals to ensure timely scheduling and coordination of care. Coordinating prior authorization requests and following up on approvals to avoid delays in treatment. Managing the EMR inbox by monitoring and responding to provider and patient messages. Verifying insurance coverage and documenting benefits ahead of scheduled visits. Communicating clearly with patients regarding balances and financial responsibility. Documenting account details and tracking in-clinic payments. Supporting general front office operations and administrative tasks as needed. Any other duties as determined by management Requirements Prior Pre-Cert and Referral Experience required. High school diploma or equivalent required. Previous experience in a healthcare or administrative setting preferred. Strong communication and organizational skills. Ability to manage multiple priorities and contribute to a team-oriented environment.
Responsibilities
The Patient Service Representative will assist with processing referrals, coordinating prior authorizations, and managing EMR communications. They will also verify insurance coverage and support front office operations.