Patient Service Rep Urgent Care at Franciscan Alliance, Inc.

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

0.0

Posted On

03 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient communication, Electronic medical records, Appointment scheduling, Payment collection, Administrative support, Medical records maintenance, Customer service, Basic life support

Industry

Hospitals and Health Care

Description

Indianapolis Thompson Road Express Care 5210 E Thompson Rd Indianapolis, Indiana 46237 The Patient Service Representative (PSR) Urgent Care is the first point of contact with patients, family members, and caregivers in the practice office. The PSR represents Franciscan through face-to-face, phone, and electronic communication to provide information, direction, and support to internal and external customers. This position collaborates with providers, leadership, and clinical staff to coordinate patient schedules in the occupational Health EMR, urgent care EMR and direct to employer EMR. The PSR demonstrates the ability to compassionately engage in conversation with patients on their responsibilities for copayment, prepayment, and outstanding balances. The PSR will fulfill other customer and administrative duties, such as maintenance of medical records to include scanning in documentation and charge entry. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT Enjoy work life balance with consistent day shift schedule and observed holidays off work. Three 12-hour shifts. Hours are 7:45am to 8:15pm. Clinic open 8am to 8p Professional development opportunities. Enhanced benefits package with a pay structure to reward experience and expertise. Answer incoming calls; respond to inquiries, schedule appointments or direct caller to appropriate staff for assistance. Work within an electronic medical records system. Collect patient payments; applies payments and adjustments to patient accounts. Balance daily encounter forms and cash drawers. Additional daily administrative tasks based on practice specialty. QUALIFICATIONS Required High School Diploma/GED Basic Life Support Program (BLS) - American Heart Association TRAVEL IS REQUIRED: EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Responsibilities

The Patient Service Representative serves as the primary point of contact for patients, managing scheduling, inquiries, and administrative tasks. They are responsible for collecting payments, maintaining medical records, and collaborating with clinical staff to ensure efficient practice operations.