Patient Service Rep - UT Urgent Care Lenoir City at University Physicians' Association

Lenoir City, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

18.0

Posted On

19 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Player, Fast-Paced Environment, Insurance Verification, Demographic Information, Financial Information, Co-Pay Collection, Multi-Line Telephone, Patient Interaction, Communication Skills, Organizational Skills, Attention to Detail, Problem Solving, Time Management, Reliability, Adaptability

Industry

Hospitals and Health Care

Description

Description UT Urgent Care Clinics have provided medical care for acute illnesses and minor injuries to Knoxville, TN and surrounding counties since 2007. UT Urgent Care is seeking experienced, well qualified Patient Service Representatives for our Lenoir City location, who must be a team player and comfortable working in a fast-pace urgent care environment. A successful candidate will be expected to perform the following duties but not limited to: Greet patients and assist with patient requests upon arrival to clinic Obtain and record demographic, insurance and financial information Collect co-pay, co-insurances and past due balances Verify insurance eligibility and ability to relay relevant information on payment policies. Answer multi-line telephone, relay patient messages to clinical team members POSITION HIGHLIGHTS: Flexible Schedule: 36-hour work week scheduled between 3 shifts per week, with option for overtime pay (1.5 x hour) Hours: 12-hour weekday shift, 9AM-9PM & 9-hour weekend shift, 9AM-6PM Shift Differential: Up to $2.00 per hour Growth: Performance based pay increases and promotions are available for team members to achieve at their own pace Professional Development: Opportunities for educational programs, professional development workshops and certifications offered through University of Tennessee Medical Center BENEFITS: Health Insurance: Medical, Dental, Vision, Life Insurance, Short and Long-Term Disability Insurance, Critical Illness, FSA, HSA with Employer Contribution Retirement: 401(k) with company matching and immediate vesting PTO: PTO, Sick, Bereavement Leave Support: Employee Assistance Program (EAP) with confidential support when you need it for counseling, legal and financial support. Employee Access Benefits: - Fitness Center Access SALARY DESCRIPTION: $16.00/hr -$18.00/hr Dependent on experience and certifications Requirements 12-hour/9-hour shifts, including ability to work weekends (no overnights) Reliable transportation Ability to work in a fast-paced, team-driven environment Outstanding customer service skills Education/Experience: Requirement of GED or High School Diploma 1+ year experience in healthcare facility (medical office, urgent care, ED) is preferred

Responsibilities

The Patient Service Representative will greet patients, assist with their requests, and collect necessary demographic and financial information. They will also verify insurance eligibility and relay relevant information to the clinical team.