Patient Service Rep - UT Urgent Care Northshore at University Physicians' Association

Knoxville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

0.0

Posted On

22 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Player, Fast-Paced Environment, Insurance Verification, Demographic Information, Financial Information, Co-Pay Collection, Multi-Line Telephone, Patient Interaction, Communication Skills, Reliability, Transportation

Industry

Hospitals and Health Care

Description

Description UT Urgent Care Clinic has provided medical care for acute illnesses and minor injuries to Knoxville, TN and surrounding counties since 2007. UT Urgent Care is seeking experienced, well qualified Patient Service Representative (PSR) for our Northshore location, who must be a team player and comfortable working in a fast pace urgent care environment. A successful candidate will be expected to perform the following duties but not limited to: Job Description: · Greet patients and assist with patient requests upon arrival to clinic · Obtain and record demographic, insurance and financial information · Collect co-pay, co-insurances and past due balances · Verify insurance eligibility and ability to relay relevant information on payment policies. · Answer multi-line telephone, relay patient messages to clinical team members POSITION HIGHLIGHTS: · Flexible Schedule: 36-hour work week scheduled between 3 shifts per week, with option for overtime pay (1.5 x hour) · Hours: 12-hour weekday shift, 9AM-9PM & 9-hour weekend shift, 9AM-6PM · Shift Differential: Up to $2.00 per hour · Growth: Performance based pay increases and promotions are available for team members to achieve at their own pace · Professional Development: Opportunities for educational programs, professional development workshops and certifications offered through University of Tennessee Medical Center BENEFITS · Health Insurance: Medical, Dental, Vision, Life Insurance, Short and Long-Term Disability Insurance, Critical Illness, FSA, HSA with Employer Contribution · Retirement: 401(k) with company matching and immediate vesting · PTO: PTO, Sick, Bereavement Leave · Support: Employee Assistance Program (EAP) with confidential support when you need it for counseling, legal and financial support. · Employee Access Benefits: - Fitness Center Access · Team Member Recognition: Monthly Team Member of the Month recognition with the opportunity to earn Amazon gift cards. Requirements · 12-hour/9-hour shifts, including ability to work weekends (no overnights) · Reliable transportation · Ability to work in a fast-paced, team-driven environment · Outstanding customer service skills Education/Experience: · Requirement of GED or High School Diploma · 1+ year experience in healthcare facility (medical office, urgent care, ED) is preferred

Responsibilities

The Patient Service Representative will greet patients, assist with requests, and collect necessary information upon their arrival at the clinic. They will also handle insurance verification and relay messages to the clinical team.