Patient Service Rep - UT Urgent Care Northshore at University Physicians' Association

Knoxville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

18.0

Posted On

02 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Registration, Insurance Verification, Co-pay Collection, Customer Service, Multi-line Telephone Operation, Data Entry, Medical Office Administration, Urgent Care Operations, Teamwork, Communication

Industry

Hospitals and Health Care

Description

Description UT Urgent Care Clinic has provided medical care for acute illnesses and minor injuries to Knoxville, TN and surrounding counties since 2007. UT Urgent Care is seeking experienced, well qualified Patient Service Representative (PSR) for our Northshore location, who must be a team player and comfortable working in a fast pace urgent care environment. A successful candidate will be expected to perform the following duties but not limited to: Job Description: Greet patients and assist with patient requests upon arrival to clinic Obtain and record demographic, insurance and financial information Collect co-pay, co-insurances and past due balances Verify insurance eligibility and ability to relay relevant information on payment policies. Answer multi-line telephone, relay patient messages to clinical team members POSITION HIGHLIGHTS: Flexible Schedule: Alternating Wednesday, Thursday, Friday (12-hour shifts) 36 hours work week, with Thursday, Friday, Saturday (12-hours shifts, weekends 9-hours shift) 32 hours work week. Hours: 12-hour weekday shift, 8:45AM-9PM & 9-hour weekend shift, 8:45AM-6PM Shift Differential: 8:45AM-9PM & 9-hour weekend shift, 8:45AM-6PM Growth: Performance based pay increases and promotions are available for team members to achieve at their own pace Professional Development: Opportunities for educational programs, professional development workshops and certifications offered through University of Tennessee Medical Center BENEFITS Health Insurance: Medical, Dental, Vision, Life Insurance, Short and Long-Term Disability Insurance, Critical Illness, FSA, HSA with Employer Contribution Retirement: 401(k) with company matching and immediate vesting PTO: PTO, Sick, Bereavement Leave Support: Employee Assistance Program (EAP) with confidential support when you need it for counseling, legal and financial support. Employee Access Benefits: - Fitness Center Access Team Member Recognition: Monthly Team Member of the Month recognition with the opportunity to earn Amazon gift cards. Requirements 12-hour/9-hour shifts, including ability to work weekends (no overnights) Reliable transportation Ability to work in a fast-paced, team-driven environment Outstanding customer service skills Education/Experience: Requirement of GED or High School Diploma 1+ year experience in healthcare facility (medical office, urgent care, ED) is preferred

Responsibilities

The Patient Service Representative is responsible for greeting patients, managing check-in procedures, and collecting demographic and insurance information. They also handle financial transactions such as co-pays and manage multi-line telephone communications for the clinical team.