Patient Service Rep - UT Urgent Care Sevierville at University Physicians' Association

Sevierville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Sep, 26

Salary

18.0

Posted On

27 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Greeting, Demographic Data Entry, Insurance Verification, Payment Collection, Multi-line Phone Handling, Customer Service, Patient Scheduling, Medical Billing Knowledge

Industry

Hospitals and Health Care

Description

Description UT Urgent Care Clinic has provided medical care for acute illnesses and minor injuries to Knoxville, TN and surrounding counties since 2007. UT Urgent Care is seeking an experienced, well-qualified Patient Service Representative (PSR) for our Sevierville location, who must be a team player and comfortable working in a fast pace urgent care environment. A successful candidate will be expected to perform the following duties but not limited to: Job Description: Greet patients and assist with patient requests upon arrival to clinic Obtain and record demographic, insurance and financial information Collect co-pay, co-insurances and past due balances Verify insurance eligibility and ability to relay relevant information on payment policies. Answer multi-line telephone, relay patient messages to clinical team members Position Highlights: Flexible Schedule: 36-hour work week scheduled between 3 shifts per week, with option for overtime pay (1.5 x hour) Hours: 12-hour weekday shift, 9AM-9PM & 9-hour weekend shift, 9AM-6PM Shift Differential: Up to $2.00 per hour Growth: Performance based pay increases and promotions are available for team members to achieve at their own pace Professional Development: Opportunities for educational programs, professional development workshops and certifications offered through University of Tennessee Medical Center Benefits: Health Insurance: Medical, Dental, Vision, Life Insurance, Short and Long-Term Disability Insurance, Critical Illness, FSA, HSA with Employer Contribution Retirement: 401(k) with company matching and immediate vesting PTO: PTO, Sick, Bereavement Leave Support: Employee Assistance Program (EAP) with confidential support when you need it for counseling, legal and financial support. Team Member Recognition: Monthly Team Member of the Month recognition with the opportunity to earn Amazon gift cards. Salary Description: $16.00/hr - $18.00/hr (Dependent on experience) Requirements Requirements: 12-hour/9-hour shifts, including ability to work weekends (no overnights) Reliable transportation Ability to work in a fast-paced, team-driven environment Outstanding customer service skills Education/Experience: Requirement of GED or High School Diploma 1+ year experience in healthcare facility (medical office, urgent care, ED) is preferred

Responsibilities

Greet patients and manage the intake process by recording demographic and insurance information. Handle financial transactions including co-pays and manage multi-line telephone communications for the clinical team.