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Patient Service Represent at Dr Lane & Associates

Fuquay-Varina, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Interpersonal skills, Problem solving, Organizational skills, Computer proficiency, Scheduling, Data entry, Denticon, Dolphin, Administrative support, Phone etiquette, Email management, Analytical skills, Planning

Industry

Medical Practices

Description

Overall Responsibility: The Patient Service Representative (PSR) acts as a central administrative liaison, bridging communication between patients and the dental office to support a seamless and positive patient experience. Key Tasks & Responsibilities: Daily/Weekly/Monthly Tasks will include, but are not limited to: * Maintains professional & positive attitude when answering calls & patient/office interaction * Actively listens to patient concerns or needs and forwards information to Office Manager, Regional Director, & Training & Development Manager, & Sr. PSR Answers, directs, and provides information and assistance to all callers * Answers, directs, and responds to all emails from info@lanedds.com & info@ncoso.com * Answers, directs, and responds to chat line for lanedds.com & ncoso.com * Consistently monitors any voicemail messages for prompt response * Contacts all potential new patients from all marketing events * Contacts all promotional requests received online and schedules accordingly * Keeps up to date with all promotions, new providers schedule and location * Documents all interactions in appropriate system, updates call log and promotion log * Other duties as assigned Skills & Attributes: * Excellent planning, analytical, problem solving, and organizational skills * Strong interpersonal and communication skills * Possess a positive attitude and top-notch customer service skills * Work efficiently in a rapidly changing environment * Professional appearance and manner * Computer proficiency Job Specifications: * High School Diploma or GED * A minimum of 2 years of dental office experience * Denticon and Dolphin experience is preferred * Bilingual is a plus * Ability to lift 15-20lbs * Please note this position is in office - not remote.

Responsibilities

The Patient Service Representative acts as a central administrative liaison, managing communication between patients and the dental office. Responsibilities include scheduling appointments, handling inquiries via phone, email, and chat, and maintaining accurate patient records.