Patient Service Representative at Ankle and Foot Centers of Georgia LLC

Columbus, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Check-in, Patient Check-out, Insurance Verification, Appointment Scheduling, Payment Collection, Communication Skills, Computer Skills, Typing Skills, HIPAA Compliance, Teamwork, Initiative, Ethical Conduct, Office Administration, Record Keeping

Industry

Hospitals and Health Care

Description

Description Position: Patient Service Representative Classification: Non-Exempt Department: Front Desk Reports To: Physician SUMMARY/OBJECTIVE The Patient Service Representative is responsible for clinic operations related to customer service, checking patients in-out, ensuring complete and accurate information is entered into all systems used by Ankle & Foot Centers of America, completing payment transactions, scheduling patient appointments and answering the phones. All employees are expected to exhibit professional, ethical and respectful behavior in accordance with the company’s mission, vision and values. ESSENTIAL FUNCTIONS Greet all patients and visitors with a smile Enter and update as needed, patient demographics Complete insurance verifications for all patients Exhibit excellent communication skills over the telephone and in-person Create correspondences, reports, memos and forms as requested by physicians and/or administration Schedule mutually acceptable patient appointments for patients and physicians, obtain and enter referral information Check patients in and out in a timely and professional manner Collect co-payments, deductibles, co-insurance and back balances for all services at check-in Demonstrate excellent customer service skills in all interactions Work as a team with all departments within the company Print new patient documents and forms as-needed Maintain inventory and submit front office supply order to administration Front desk and patient waiting area are to be kept clean, neat and uncluttered at all times Copy medical documents as requested following the proper procedures Distribute mail, faxes and routine correspondences Complete bank deposits as-needed Submit accurate End-of-Day (EOD) When checking out patients, ensure all balances owed is collected and patient is charged for any DME or services rendered Strictly comply with the Health Insurance Portability and Accountability Act (HIPAA) in protecting patient privacy and federal and state regulations Additional job related duties or projects as needed COMPETENCIES Effective communication skills Teamwork oriented Initiative Proficient computer skills Ethical conduct Proficient typing skills SUPERVISORY RESPONSIBILITY This position has no supervisory responsibilities. WORK ENVIRONMENT This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL DEMANDS The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must communicate professionally and courteously with patients and clinic staff. Employee must be able to sit for at least an hour at a time. Employee must be able to stand and walk for up to 20 minutes at a time. Employee is required to assist with rooming patients, filing, and other basic office tasks to include keeping office environment and waiting room clean. This will require the ability to bend, stoop, and lift up to 5-10 lbs. The position requires the ability to utilize the computer and keyboard for long periods of time. POSITION TYPE AND EXPECTED HOURS This is a full time position. Days and hours of work are Monday through Friday 8:30 a.m. to 5:30 p.m. Occasional evening and weekend work may be required as job duties demand. Completion of a four to six week Training for this position is Required to move forward in this position. Training may take place at another location. TRAVEL Moderate to frequent travel required based on the company needs and as job duties demand. REQUIRED EDUCATION AND EXPERIENCE High School diploma or equivalent PREFERRED EDUCATION AND EXPERIENCE Two to four years of experience in the health care industry OTHER Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. All employees have a responsibility to comply with our organization's policies and procedures, code of conduct, etc. Additionally, adherence to the code of conduct, timely reporting of any issues, and completion of compliance training is a condition of employment.

Responsibilities

The Patient Service Representative manages front desk operations, including greeting patients, handling check-in/check-out processes, updating demographics, verifying insurance, and processing payments. This role also involves scheduling appointments, answering phones, and maintaining a clean and organized front office area.