Patient Service Representative at BMS Family Health and Wellness Centers

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

22.5

Posted On

17 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient registration, EHR systems, Insurance verification, Customer service, Communication, Problem-solving, Multitasking, Data entry, Appointment scheduling, Cash handling, Professionalism, Attention to detail

Industry

Hospitals and Health Care

Description

Description Are you passionate about helping others and creating a welcoming experience for every patient? Join one of Brooklyn’s most respected family health centers as a Patient Service Representative (PSR)—where your dedication to service, organization, and communication will make a direct impact on patient care. As a PSR, you'll be the first point of contact for patients—both in person and over the phone—playing a key role in providing exceptional service and ensuring that every visit starts with professionalism, warmth, and efficiency. If you thrive in a fast-paced environment, love working with people, and have a knack for details, we want to meet you! What You’ll Do: Greet all incoming patients with a friendly, professional attitude Complete new patient registrations and verify patient demographics using EHR systems Confirm insurance eligibility, collect payments, and maintain accurate records Schedule appointments and assist with pre-visit insurance verification Handle incoming calls, route inquiries, and provide helpful information Educate patients about sliding fee scale programs and pharmacy preferences Maintain daily logs of cash and token distribution Collaborate with nursing and medical teams to ensure a smooth patient flow Conduct outreach calls to confirm appointments and welcome new HMO plan members ? What You’ll Need: High School Diploma required Prior experience in healthcare, patient services, or medical office setting preferred Proficiency in EHR systems and computer applications Bilingual in one or more of the languages commonly spoken in the community is a plus Excellent communication, customer service, and problem-solving skills Ability to multitask and maintain professionalism in a busy environment Strong attention to detail, especially in financial and data entry tasks What We Offer: Supportive team environment and mission-driven culture Competitive salary and generous benefits package Opportunities for training, growth, and advancement The chance to be a key part of a respected healthcare organization that values community impact If you're ready to bring your energy, empathy, and administrative skills to a team that’s changing lives every day, apply now and join us in providing compassionate care from the first hello.

Responsibilities

The Patient Service Representative serves as the first point of contact for patients, managing registrations, insurance verification, and appointment scheduling. They also handle incoming calls, process payments, and collaborate with medical teams to ensure efficient patient flow.