Patient Service Representative / Certified Phlebotomy Technician at Sutter Health

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

41.91

Posted On

21 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Phlebotomy, Patient Interaction, Specimen Collection, Documentation, Work Area Maintenance, Equipment Operation, Regulatory Adherence, Billing, Greeting, Prioritization, Critical Thinking, Verbal Communication, Written Communication, Collaboration, Workflow Management, Problem Solving

Industry

Hospitals and Health Care

Description

We are so glad you are interested in joining Sutter Health! Organization: CPMC-California Pacific Med Center Van Ness Position Overview: Collects blood specimens for a variety of laboratory tests using age-appropriate techniques. Interacts with patients of diverse ages, backgrounds, values, beliefs and behavior. Completes quality-related tasks such as documentation of work, maintaining a clean, stocked and safe work area, and monitoring pending work, as well as escalating priority work. Operates and/or uses basic pre-analytic lab equipment. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. This position will also cover some billing and greeting responsibilities. Job Description: EDUCATION: HS Diploma: High School or General Education Diploma (GED) CERTIFICATION & LICENSURE: CPTI-Certified Phlebotomy Technician I SKILLS AND KNOWLEDGE: Knowledge and practice of standard principles, processes, procedures, and equipment related to. 1) Collecting blood specimens 2) Compassionately and effectively interacting with patients 3) Handling biological specimens routinely submitted to the Laboratory for analysis. 4) Ability to organize and prioritize job duties and assigned tasks for completion within expected timeframes 5) Ability to accurately, precisely, and reliably perform job duties and assigned tasks. 6) Ability to compassionately and effectively interact with patients of diverse ages, backgrounds, values, beliefs and behaviors Workflow Management Ability to appropriately respond to. 1) Fluctuations in volume; 2) Unexpected situations or problems such as equipment or information systems failure; 3) Shift-to-shift hand-offs; 4) STAT test orders; 5) Specimen integrity issues 6) Regular review of pending logs, priority assignments, etc. 7) Ability to follow standard practices, processes, and procedures in sequence. 8) Solid critical thinking in applying knowledge and decision-making. 9) Effective verbal and written communication skills. 10) Ability to work in a collaborative setting where the communication of current, factual, and relevant work information is required. 11) Knowledge of and ability to recognize and appropriately escalate basic and common deviations, problems, unusual occurrences and unexpected outcomes. 12) Knowledge of applicable local/state/federal regulations, codes, policies, and procedures aimed at ensuring the privacy and safety of patients. Job Shift: Days Schedule: Per Diem/Casual Shift Hours: 8 Days of the Week: Monday - Friday, Variable Weekend Requirements: Occasionally Benefits: No Unions: No Position Status: Non-Exempt Weekly Hours: 0 Employee Status: Per Diem/Casual Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans. Pay Range is $33.53 to $41.91 / hour The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

Responsibilities

The primary role involves collecting blood specimens for laboratory tests using age-appropriate techniques while interacting compassionately with diverse patients. This position also includes completing quality-related tasks such as documentation and maintaining a safe work area, alongside covering some billing and greeting responsibilities.