Patient Service Representative at Chaparral Medical Group

Rancho Cucamonga, California, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

23.0

Posted On

20 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Organization, Insurance Verification, Electronic Medical Record System, Microsoft Teams, NextGen, Problem Solving, Record Keeping, Team Development, Phone Triage, Administrative Tasks, Multi-Tasking, Attention to Detail, Adaptability, Technology Proficiency

Industry

Medical Practices

Description

Company Overview Over the past 40 years, Chaparral Medical Group (CMG) has established itself as a leading primary and multi-specialty care provider for California’s Inland Empire. In 2022, CMG joined forces with Akido Labs, a tech-enabled healthcare company, to transform the healthcare experience from the ground up. This partnership joins CMG’s medical services with Akido’s innovative technology to relieve the frustrations felt by everyone involved in care delivery, from medical providers and their staff, to the patients and their families. Ultimately, this means our providers spend more time caring for patients and less time bogged down with administrative work. As part of the Akido medical network, we are currently responsible for more than 250,000 patients in Southern California, with plans to expand into new markets across the U.S. We care deeply about the communities we serve and are committed to providing accessible, high quality healthcare that helps our patients and communities live their fullest lives. We're building a dynamic, diverse and driven team as we continue to grow and broaden our impact. We are seeking passionate people who care deeply about helping patients and communities. We hope you’ll join our team The Opportunity Join our fast-paced medical office as a Patient Service Representative, where you’ll be the welcoming face for patients and play a key role in ensuring smooth daily operations. This is a great opportunity for someone who thrives on organization, communication, and making a meaningful impact in a patient-focused environment. What you'll do All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Answer incoming phone calls from patients and other medical providers, triaging them to the appropriate person Read and process new incoming referrals and authorizations from primary care providers as well as other specialists Keep patients records up to date and organized so that our providers deliver the highest level of patient care Master our technology suite including but not limited to our Electronic Medical Record System, Microsoft Teams and NextGen in order to interact with team members and patients and complete daily work Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. Who you are At least 1 year of experience in high touch customer or patient facing roles Strong written and verbal communication skills Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges Nice to haves Prior experience working in the healthcare Ability to speak multiple languages Benefits Medical, Dental and Vision Coverage Supplemental benefits including Life Insurance and Short-Term Disability 401 (K) Savings Plan 401 (K) Company Match PTO hours per year Sick leave hours per year Paid holidays per year. Locations & Specialties hiring: 9140 Haven, Rancho Cucamonga Physical Demands Mostly sedentary work duties require exerting up to thirty pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time but may involve walking or standing for brief periods. This is a full-time role based in our family of Rancho Cucamonga region clinics. Chaparral Medical Group clinics are in Chino, Claremont, Pomona, Rancho Cucamonga, San Bernardino and Upland. PLEASE NOTE: While you will be working at a CMG clinical site, your employer will be Akido MSO. LLC which contracts with CMG to provide staff. Subject to applicable law, proof of COVID 19 vaccination is required for employees and contractors who interact with patients, access a shared office space or engage with other team members, except where a medical or religious accommodation applies. Hourly pay range $21—$23 USD Chaparral Medical Group and Akido MSO are an equal opportunity employers, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

Responsibilities

As a Patient Service Representative, you will handle front of house duties including patient check-in/check-out and insurance verification. You will also contribute to team development and maintain organized patient records to support high-quality care.