Patient Service Representative at Clinical Associates, P.A.

Reisterstown, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Environment, Customer Service, Call Center, Scheduling Appointments, EMR System Documentation, Detail Oriented, Multi-tasking, Assessing Calls, Insurance Verification, Eligibility Resolution, Co-pay Collection, Arithmetic Skills

Industry

Medical Practices

Description

Description At Clinical Associates, we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas of practice, from cardiology to podiatry. We have been serving the community for over 50 years. We are seeking to add a Full Time Patient Service Representative to our team in Reisterstown! Our ideal candidates must be willing to work in a team environment which includes a call center and go above and beyond in providing customer service to our patients. We are a multi-specialty healthcare setting that offers enrichment and an opportunity for growth. Location: 120 Westminster Pike, Reisterstown, MD 21136 Shift: Monday - Tuesday 8:30 am - 5:00 pm; Wednesday - Friday 9:00 am to 5:00 pm **Tuesday alternating late night until 6:00 pm The Patient Service Representative is the first point of contact and provides a professional, supportive, and nurturing experience for patients and visitors via telephone and / or in person. The PSR is responsible for answering all incoming phone calls for the healthcare provider, scheduling appointments, and documenting messages in the EMR system. The Patient Service Representative must be detail oriented and possess the ability to multi-task to ensure that all front desk protocols are being performed efficiently and accurately. The Patient Service Representative will perform duties including but not limited to: Identifying and quickly assessing the nature of calls and acting appropriately to provide prompt, professional service. Scheduling appointments Verifying insurance / resolving eligibility issues prior to a scheduled appointment. Collecting co-pays, deductibles, and account balances. Requirements: High School Diploma or G.E.D. (Required) Medical Office experience is preferred. Call Center experience is preferred. Basic arithmetic and money calculating skills. Excellent patient care and customer service skills. EMR skills preferred. Benefits Paid Time Off Health insurance Dental insurance Vision insurance Life Insurance 401(k) matching Clinical Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Responsibilities

The Patient Service Representative acts as the first point of contact, providing a professional and supportive experience to patients via phone or in person, which includes answering calls, scheduling appointments, and documenting messages in the EMR system. Duties also involve identifying call nature, verifying insurance, resolving eligibility issues, and collecting payments.