Patient Service Representative at CLS Health PLLC

Sugar Land, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Financial Coordination, Patient Greeting, Information Verification, Fee Collection, Referral Management, Record Maintenance, Cash Reconciliation, Complaint Resolution, Administrative Tasks, Interpersonal Skills, Multitasking, Attention to Detail, Microsoft Office Proficiency, Medical Terminology Knowledge, Insurance Billing Knowledge

Industry

Hospitals and Health Care

Description

Description About CLS Health CLS Health is a growing healthcare system in Houston, Texas that is taking a different approach to healthcare. We are a physician-led healthcare group that focuses on providing patients with holistic, multispecialty care. We're a dynamic team on a mission to provide better healthcare options for Houstonians! We are Looking for: We are looking for a professional and courteous Patient Service Representative I to join our team. As the first point of contact for our patients, you will be responsible for providing excellent customer service, coordinating financial responsibilities, and ensuring that our patients have a positive experience when they visit our facility. Responsibilities: Greet patients and visitors in a friendly and welcoming manner Verify patient information, including insurance coverage and personal information Collect co-pays and other fees from patients at the time of service Ensure the referrals are in the patient's chart before the patient comes in Maintain patient records and ensure that they are accurate and up to date Count cash box and complete cash reconciliation forms. Once close is completed, sign off on EBO report and cash reconciliation Handle patient complaints and resolve issues in a professional manner Perform other administrative tasks as needed Benefits: 401(k) 401(k) matching Dental Insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance Requirements High school diploma or equivalent Experience in a medical office Bilingual in Spanish required Experience with ECW (eClinicalWorks) required Excellent communication and interpersonal skills Ability to multitask and prioritize effectively Strong attention to detail and accuracy Proficiency in Microsoft Office and other computer applications Knowledge of medical terminology and insurance billing preferred

Responsibilities

The Patient Service Representative I will serve as the first point of contact, responsible for providing excellent customer service, verifying patient information, collecting fees, and ensuring referrals are in the chart prior to service. Key duties also include maintaining accurate patient records, reconciling cash boxes, and professionally handling patient complaints.