Patient Service Representative at Community Care Partners

Gillette, Wyoming, United States -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

0.0

Posted On

01 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Pre-admission, Admission, Transfer, Discharge, Insurance Information Validation, Registration Forms Preparation, Fee Collection, Communication, Problem-Solving, Check-In, Document Scanning, Pre-registration Forms Completion, Cash Drawer Balancing, Prior Authorizations, Confidentiality

Industry

Hospitals and Health Care

Description

The Patient Service Representative is responsible for providing exceptional customer service, along with performing patient pre-admission, admission, transfer, and discharge activities. The ideal candidate is energetic, flexible, has a positive attitude and above all else, has a passion for patient care. Individuals in this role collect and validate patient insurance information, identification, prepares registration forms, and collects fees as required to coordinate activities for patients to receive care. Essential Functions and Responsibilities: Ability to interact effectively, and in a supportive manner with persons of all backgrounds Sustain excellent patient interactions using clear communication and problem-solving skills Assess walk-in traffic for potential emergencies Check-in patients at the front desk in perpetration for their appointment with a provider and scan all documents into the patient’s chart Assist patients with completion of pre-registration forms, ensuring all items are signed, and medical records are distributed Informs patients of costs of care being provided. Collect all fees and apply to patients’ chart Collect and record copayments and outstanding balances, and balance cash drawer daily Cover medical records and prior authorizations when needed Communicate efficiently to back-office staff regarding needs of patients Maintain confidentiality of sensitive patient information at all times Answer the phone in a professional manner and follow procedures for routing calls Ensure reception area and waiting rooms are clean. Regularly sanitize counters, surfaces, and reception area items Perform other duties as assigned Requirements and Qualifications: Education: High school graduate or equivalent is required. Certificate/License: None. Experience: A minimum of one (1) year of customer service experience is required. Community Care Partners is an Equal Opportunity Employer (EEO).

Responsibilities

The Patient Service Representative is responsible for delivering exceptional customer service while managing patient pre-admission, admission, transfer, and discharge activities. This includes collecting and validating patient information, preparing necessary forms, and collecting required fees to facilitate patient care coordination.