Patient Service Representative at COMMUNITY HEALTH CENTER OF LUBBOCK INC

Lubbock, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Organization, Active Listening, Public Relations, Computer Skills, Basic Math, Writing, Cultural Competency, Speech Recognition, HIPAA Knowledge, Multi-tasking, Composure, Detail Orientation, Appointment Scheduling, Payment Processing

Industry

Medical Practices

Description

Job Details Job Location: West Clinic - Lubbock, TX 79407 Education Level: High School Job Category: Admin - Clerical The Patient Service Representative (PSR) is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. The PSR schedules patient appointments according to Provider availability, explains intake forms to new patients and processes payments after treatment. As client-facing professionals, PSRs play a key role in representing the health center within the community. Duties and responsibilities for this role typically include: Greeting patients professionally both in person and on the phone Checking patients in and out Answering telephones, distributing messages, and making appointments Collect and records charges Providing computer entry services Applying screening procedures requiring application of computerized systems and evaluation of client income and verification of coverage Maintaining detailed records and tracking of client information Qualifications Education: High School graduate or GED. Preferred two semesters of college or four semesters of vocational training. Licensure: N/A Experience: Minimum two years’ work experience in a clerical position. Post high school education may be substituted for this requirement. Language: English; bilingual (English/Spanish) preferred. Travel: Occasionally; valid Texas drivers’ license and current auto insurance required; must have reliable and safe transportation. Hours of Work: 8am-5pm M-F with some weekend/evening work. KNOWLEDGE/SKILLS Knowledge Basic knowledge of HIPAA. Working knowledge of computers and general office equipment. Skills Strong organization skills. Able to handle multiple tasks at once. Ability to deal with tough situations with composure. Excellent public relations, communication, computer, basic math, and writing skills. Demonstrate excellent customer service skills and cultural competency. Active listening. Speech Recognition: The ability to identify and understand the speech of another person. BENEFITS Our staff enjoy a competitive compensation package, which includes the following benefits: Health Insurance Dental Insurance Vision Insurance Health Savings Account Company Paid Life Insurance 403(b) Retirement Plan 403(b) Retirement Plan Contribution Holiday Pay Paid Time Off Bank Company Paid Short and Long-Term Disability Insurance Company Paid Accidental Death and Dismemberment (AD&D) Insurance Employee Assistance Program and Emotional Health Support Line Extended Medical Leave Bereavement Leave Legal Insurance Gym Membership Discount Workers’ Compensation Insurance CHCL's mission is to provide quality primary and preventative health care services to those in need. If you are aligned with CHCL's mission and love working in a fast-paced clinic setting, please apply today. CHCL is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Responsibilities

The Patient Service Representative is responsible for interacting with patients and managing administrative tasks for the medical team. This includes scheduling appointments, explaining intake forms, and processing payments.