Patient Service Representative at DrSnip - The Vasectomy Clinic

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

30 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Organization, People Skills, Insurance Verification, Medical Terminology, Patient Records, Interpersonal Skills, Attention to Detail, Computer Skills, Typing Skills

Industry

Medical Practices

Description

.We’re seeking a dedicated, detail oriented Patient Services Representative (PSR) to join our growing team in Seattle. This role is central to maintaining DrSnip’s standard of excellent patient care. The PSR is the first point of contact between our patients and our clinic; the role require sexcellent communication, organization, and people skills. PSRs are entrusted with scheduling patients, answering preparatory questions, obtaining insurance data, checking benefits, and communicating appointment updates to patients. By the end of each phone call/interaction, the PSR ensures the patient has the information he requires for his appointment Patient Service Representative Location: Seattle, WA Type: Full-Time Responsibilities / Position details: Answering incoming calls with warmth and professionalism; handling multiple calls at once. Collecting insurance information, obtaining cost estimates, and informing the patient accordingly. Discussing with patients and partners vasectomy, male anatomy, preparation and recovery. Maintaining complete and accurate patient records, including Protected Health Information .Answering patient questions about appointment scheduling, and procedure preparation .Providing the DrSnip doctor with complete and relevant patient information, when required. Inquiring about and notating medical history; informing the team of special circumstances. Greeting patients when they enter the clinic and assisting with other administrative tasks Assuming additional duties, as needed Patient Experience Maintain a welcoming, respectful, and discreet environment aligned with DrSnip’s values. Monitor and respond to patient feedback and service recovery needs, escalating as needed. Collaborate with staff to continuously improve the patient journey, from booking to follow-up. Compliance & Safety Comply with HIPAA, OSHA, and other regulatory requirements. Support leadership by following initiatives. Adhere to safety and quality protocols Qualifications 2+ years’ experience in a patient-facing role .Familiarity with basic medical terminology and health insurance guidelines .Experience with insurance verification, including OHP and company direct portals. Excellent written and interpersonal communication skills. Robust organizational skills and attention to detail. Strong computer and typing skills Preferred Qualifications Experience in men’s health, outpatient procedural settings Associate's Degree in relevant field Knowledge in surgical scheduling and elective procedures Certified or trained as a Medical Assistant in Washington Compensation & Benefits Competitive salary and bonus potential Health, dental, and vision benefits PTO and paid holidays Travel and mileage reimbursement Opportunity to grow with an expanding, mission-driven organization About DrSnip At DrSnip, we specialize in patient-centered vasectomy services, using a no-needle, no-scalpel technique refined over 30 years. Serving over 4,000 patients annually, we prioritize safety, compassion, and accessibility. Join a team that values quality, innovation, and inclusivity, where every team member contributes to making vasectomy care simple and accessible. Why Join DrSnip? Be part of a team that is redefining vasectomy care through innovation, respect, and a commitment to patient comfort and quality. We foster a supportive, inclusive environment with a commitment to equity, diversity, and collaboration. If you’re passionate about quality care and seek a flexible, meaningful work-life balance, we’d love to meet you! www.drsnip.com DrSnip is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender identity or expression. Genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Responsibilities

The Patient Service Representative is responsible for answering incoming calls, scheduling patients, and maintaining accurate patient records. They also provide information to patients regarding their appointments and procedures.