Patient Service Representative at ESPERANZA HEALTH CENTERS

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Sep, 26

Salary

23.0

Posted On

27 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Communication, Insurance Verification, HIPAA Compliance, Bilingual English/Spanish, Patient Registration, Administrative Support, AIDET Framework, Organization, Attention To Detail

Industry

Hospitals and Health Care

Description

Description Patient Service Representative (Full-Time) Location:Esperanza Marquette- 6550 S. Richmond Street Hourly Rate: $19 – $23 /hr Why You'll Love Working With Us At Esperanza Health Centers, we’re more than a clinic—we’re a vibrant, mission-driven community where compassionate care meets professional growth. Our team operates under the Patient-Centered Medical Home (PCMH) model, and every day, you’ll be part of making healthcare accessible, welcoming, and personalized. We believe in supporting you—offering benefits that go beyond the basics: BCBS Medical PPO Plans Ameritas Dental & Eye Med Vision Coverage Tuition Reimbursement (up to $5,000/year) 10 Paid Holidays + 16 Days of Paid Time Off Your Role & Impact As a Patient Service Representative (PSR), you’ll be the face of Esperanza—a warm, professional first contact who ensures every patient feels seen, heard, and guided. You’ll make an impact by: Welcoming Patients & Enhancing Care Flow Greet patients, visitors, and families using the AIDET framework—acknowledge, introduce, duration, explanation, and thank you—setting a compassionate tone right from the start Assist with check-in/check-out, ensuring all required forms are accurately completed Provide clear, empathetic information about appointments, services, insurance, and health center policies Protect patient privacy in full compliance with HIPAA guidelines Collaborative Support & Communication Join daily huddles as a key voice in ensuring smooth clinic operations Act as a communication hub between patients, clinical staff, and care teams Adapt on the fly—help adjust appointments or workflows to ensure efficiency in patient care Registration, Insurance Verification & Financial Support Register new and returning patients—updating demographics, verifying insurance, and documenting accurately Assess insurance coverage and eligibility; explain sliding fee programs, payment options, and financial responsibilities Support patients in understanding and navigating affordable care options Esperanza Health Centers is an Equal Opportunity Employer (EOE) according to Title 44, Ill. Administrative Code, and Subpart C Section 750.150. Requirements What We’re Looking For Strong interpersonal and customer service skills—you're a warm, welcoming communicator Reliable attention to detail and organizational precision Comfort working in a fast-paced, team-oriented clinical environment HIPAA familiarity and ability to handle confidential patient data with care Bilingual in English/Spanish- required Minimum 1 year of experience in admin/front desk role required, preferably in a healthcare setting. High school diploma or equivalent required; associate degree in healthcare or related field preferred. Experience with AIDET customer service excellence framework, preferred What You Get in Return A deeply mission-aligned workplace where your work matters—and you’re valued Opportunities to grow your career in a supportive, community-focused healthcare setting A culture built around trust, respect, and collaboration, where you’ll truly feel part of the family Ready to Join Our Team? We’d love to hear from you. If you're the kind of person who radiates compassion, thrives in teamwork, and thrives in making a difference—start a conversation with us. Make an Impact and Apply now to help join Esperanza in serving our community!

Responsibilities

Act as the first point of contact for patients by managing check-in/check-out processes and ensuring a compassionate care flow. Handle patient registration, insurance verification, and financial guidance while maintaining strict HIPAA compliance.