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Job Title: Patient Service Representative
Location: Novant Health Hilton Head Orthopedic
$500 Sign-On Bonus

GENERAL SUMMARY:

Novant Health Hilton Head Orthopedics is seeking a dedicated and friendly Patient Service Representative to join our team. This role is essential in providing exceptional customer service to patients and ensuring smooth front office operations in a busy, fast-paced medical environment. The ideal candidate will possess strong communication skills, attention to detail, and a professional demeanor to assist with scheduling, patient check-in, and various administrative tasks.

EDUCATION & EXPERIENCE REQUIREMENTS:

• High school diploma or GED required. Completion of a medical office assistant program is preferred.

KEY SKILLS & QUALIFICATIONS:

• Strong interpersonal and communication skills with a professional, patient-centered attitude.
• Attention to detail and the ability to manage multiple tasks efficiently.
• Basic knowledge of medical office procedures and insurance verification preferred.
• Ability to work in a team-oriented, fast-paced environment.
• Proficiency with office equipment and electronic health record (EHR) systems preferred.

• Patient Interaction: Greet patients as they arrive at the office, providing a warm, professional, and welcoming experience.
• Scheduling & Appointments: Answer office phone calls, schedule new appointments, confirm existing appointments, and reschedule as necessary. Ensure all information is accurately entered into the system.
• Patient Check-In & Data Entry: Collect patient demographics, verify insurance information, and ensure accurate data entry into the electronic health record system.
• Check-Out & Follow-Up: Assist patients at checkout, process referrals, schedule follow-up appointments, and collect co-pays.
• Charge Entry & Processing: Process charge entries and manage patient balances.
• Information Distribution: Provide patients with information on office policies, procedures, and general practice details.
• Patient Portal Enrollment: Explain the benefits of the patient portal and assist patients with enrollment and usage.
• Other Duties: Perform additional tasks and responsibilities as required to support the efficient operation of the office.