Working Well Willowcreek
3325 Willowcreek Rd Portage, Indiana 46368
The Patient Service Representative (PSR) Ambulatory Services is the first point of contact with patients, family members, and caregivers in the practice office. The PSR represents Franciscan through face-to-face, phone, and electronic communication to provide information, direction, and support to internal and external customers. This position collaborates with providers, leadership, and clinical staff to coordinate patient schedules in the occupational Health EMR, urgent care EMR and direct to employer EMR. The PSR demonstrates the ability to compassionately engage in conversation with patients on their responsibilities for copayment, prepayment, and outstanding balances. The PSR will fulfill other customer and administrative duties, such as maintenance of medical records to include scanning in documentation and charge entry.

WHO WE ARE

With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.

QUALIFICATIONS

• Required High School Diploma/GED
• Basic Life Support Program (BLS) - American Heart Association

Please refer the Job description for details