Patient Service Representative I at La Familia Medical Center

Santa Fe, New Mexico, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Clerical Services, Insurance Verification, Appointment Scheduling, Cash Handling, Computer Literacy, Bilingual, Communication, Patient Interaction, Data Entry, Problem Solving, Time Management, Attention to Detail, Teamwork, Adaptability, Organizational Skills

Industry

Hospitals and Health Care

Description

Description Position Function Summary Under the direction of the Front Office Manager, and in cooperation with the Chief Administrative Officer (CAO), the Patient Services Representative (PSR) greet patients and visitors entering La Familia Medical Center (LFMC), registers new and returning patients, provides clerical services, which include answering telephones, scheduling, obtaining and reviewing patient demographic/insurance information, collecting payments and obtaining referrals. Schedules, reschedules, and cancels appointments and return appointments for patients over the phone, in person per provider scheduling protocol. Perform duties in a manner that is supportive and responsive to patients and visitors. Requirements Essential Responsibilities Greetings new and returning patients and clients Checks patients in for their appointments Greets visitors/vendors to the health center and directs them appropriately Provides general information to patients concerning the functions of LFMC Collects required personal, health and insurance information from all patients Determines insurance eligibility using various portals Ensures accuracy of insurance and billing information Accepts cash, checks, or bank cards for payment of fees or cost of goods/services rendered according to established procedures Gives change and issues receipts for funds received Balances cash drawer against receipts at the end of the day Schedules/reschedules/cancels/N/S’s appointments per provider scheduling protocol Schedules appointments with Case Workers, Health Ed, GH or other departments within the Clinic. Prints appointment card when discharging patient Prints schedule for the following day. Proficient in use of company telephone system including answering phones, transferring calls and use of paging system Demonstrate computer literacy and capable of operating all office machinery efficiently and accurately Education, Experience and Skills High School graduate or equivalent required, and a minimum of one year experience in the area of customer service. CPR Certification, required. Fluent in both English and Spanish, required. Leave Benefits -Three (3) weeks of annual leave. -up to two (2) weeks of annual sick leave -eight (3) paid holidays -two (2) paid personal days accruals and holidays are prorated for part-time employees Insurance Benefits -Medical -Dental -Vision coverage available for staff and eligible family members, including domestic partners -paid term life insurance (flat $25,000) -paid short term disability -optional life -critical care -medical and dependent care expense accounts -health savings account 403(b) retirement savings plan (eligible for company match after 12 months of employment) Bargaining Unit Position Union: Non-Union: X La Familia offers opportunities for employment in the fields of medicine, nursing, dentistry, health education, and other support services. We are an equal opportunity employer.

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Responsibilities

The Patient Service Representative greets patients and visitors, registers new and returning patients, and provides clerical services. They also handle appointment scheduling, insurance verification, and payment collection.