Patient Service Representative I at Solaris Health Holdings LLC

Colorado Springs, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

19.91

Posted On

15 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Registration, Insurance Verification, EMR Systems, Medical Terminology, Scheduling, Payment Collection, Microsoft Office, Communication Skills, Organizational Skills, Multi-tasking, HIPAA Compliance, CPT Coding, ICD-10 Coding, Interpersonal Relations, Patient Flow Management

Industry

Hospitals and Health Care

Description

Description Now Hiring: Patient Service Representative I Colorado Springs Urology | 1644 Medical Center Pointe Suite 200 Colorado Springs, CO 80907 Colorado Springs, CO Full-Time | Monday–Friday | 7:30 AM – 4:30 PM Pay Range: $18.50 – $19.91/hour Colorado Springs Urology is seeking a professional and patient-focused Patient Service Representative I to join our front office team. This is an excellent opportunity for someone who thrives in a fast-paced healthcare environment and is passionate about delivering outstanding customer service. What We Offer • Consistent weekday schedule with excellent work-life balance • Medical, Dental, and Vision benefits • 401(k) • Paid Time Off and paid holidays • Career growth opportunities Key Responsibilities • Greet and assist patients in person and by phone • Schedule appointments and manage patient registration • Verify insurance information and collect patient payments • Maintain accurate patient records in EMR • Support smooth front desk operations and patient flow Qualifications • High School Diploma or equivalent required • 1–3 years of customer service experience • Medical office experience preferred • Strong communication and organizational skills • Experience with EMR systems and insurance verification preferred Join a team dedicated to exceptional patient care and professional excellence. GENERAL SUMMARY The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff. ESSENTIAL JOB FUNCTION/COMPETENCIES Responsibilities include but are not limited to: Welcomes and greets all patients and visitors, in person or over the phone. Is responsible for keeping the front desk area clean and organized. Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards). Collects outstanding patient balances. Obtains referrals and authorizations when required. Scans incoming faxes, consents, reports, and all other patient information into patient chart. Generates batch transmittal reports for each day. Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff. Schedules follow up services and office visits for patients. Responds to inquiries by patients, prospective patients, and visitors in a courteous manner. Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment. Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended. Ensures proper hand off of responsibilities once their task is completed. Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts. Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions. Consistently demonstrates good use of time and resources. Ensuring that all medical records are accurate and complete. Performs other position related duties as assigned. CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS N/A KNOWLEDGE | SKILLS | ABILITIES Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs. Ability to answer multiple incoming telephone calls. Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations. Customer-oriented with ability to remain calm in difficult situations. Ability to work independently and manage multiple deadlines. Ability to comprehend established office routines and policies. Ability to keep financial records and perform mathematical tasks. Knowledge of Medical Terminology. Excellent verbal and written communication skills. Proficient interpersonal relations skills. Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.). Ability to navigate online health insurance portals to verify benefits. Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse. Complies with HR confidentiality standards. Requirements EDUCATION REQUIREMENTS High School Diploma or equivalent required. Some college work preferred. EXPERIENCE REQUIREMENTS Minimum of 1-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred. Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred. REQUIRED TRAVEL N/A PHYSICAL DEMANDS Carrying Weight Frequency 1-25 lbs. Frequent from 34% to 66% 26-50 lbs. Occasionally from 2% to 33% Pushing/Pulling Frequency 1-25 lbs. Seldom, up to 2% 100 + lbs. Seldom, up to 2% Lifting - Height, Weight Frequency Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33% Floor to Chest, 26-50 lbs. Seldom: up to 2% Floor to Waist, 1-25 lbs. Occasional: from 2% to 33% Floor to Waist, 26-50 lbs. Seldom: up to 2%

Responsibilities

The Patient Service Representative manages front office operations, including greeting patients, scheduling appointments, and handling registration. They are also responsible for verifying insurance, collecting payments, and maintaining accurate electronic medical records.