Patient Service Representative I at TIDEWATER PHYSICIANS MULTISPECIALTY GROUP P C

Newport News, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Appointment Scheduling, Insurance Verification, Data Entry, Medical Terminology, Office Procedures, Attention to Detail, Communication Skills, Time Management, Multi-tasking, Office Equipment Knowledge, Basic Arithmetic, Professionalism, Greeting Patients, Assisting Patients, Problem Solving

Industry

Hospitals and Health Care

Description

Job Details Job Location: Physical Therapy NN - Newport News, VA 23606 Position Type: Full Time Job Category: Administrative Support Position Summary The Patient Service Representative I is responsible for performing a variety of front office administrative duties in support of physicians and other members of the practice. Major Duties and Responsibilities Appointment scheduler on multiple telephone line system. Checking in patients for appointments and checking out patients at the end of appointments. Greeting and assisting efficiently and professionally patients and other customers that present to the practice with business other than appointments. Assure timely delivery of patient services. Functions in a multi-disciplinary environment, which requires the application of excellent customer service skills. Verifying insurance. Collecting copays and balances. Perform other duties as requested by the Office Manager. Qualifications Knowledge, Skills and Abilities Knowledge of computer systems and applications. Knowledge of office equipment. Knowledge of medical terminology and office procedures. Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence. Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately. Pays strong attention to detail. Excellent customer service skills. Ability to work scheduled hours as defined in the job offer. Ability to communicate effectively and professionally. Education / Training / Requirements High school diploma or equivalent required. One year experience in a medical environment, preferred. Physical Demands Ability to lift or move equipment. Ability to stand and walk for limited periods of time. Ability to sit for extended periods of time. Ability to enter data into a computer via a keyboard. Ability to occasionally reach, bend, stoop and lift up to 30 lbs. * Ability to grasp and hold up to 30 lbs.* Ability to occasionally squat and lean over. Ability to hear normal voice level communications in person or through the telephone. Ability to speak clearly and understandably. Basic vision, corrected. Ability to see and understand data on a computer screen. Success Factors Alignment with Company Mission and Core Values Excellent Time Management/Organized Open Communication/Positive Goal Driven Excellent Customer Service Juggles Multiple Priorities Accuracy and Attention to Detail All statements are essential functions of the position unless identified as non-essential by an asterisk (*).

Responsibilities

The Patient Service Representative I is responsible for front office administrative duties, including scheduling appointments and checking in patients. They also assist patients and ensure timely delivery of services while verifying insurance and collecting payments.