Patient Service Representative II (1.0 FTE Day) at Franciscan Alliance, Inc.

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

0.0

Posted On

19 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient registration, Insurance verification, Electronic medical record, Customer service, Telephone etiquette, Appointment scheduling, Medical chart management, Co-pay collection, Referral coordination, Basic life support

Industry

Hospitals and Health Care

Description

Indianapolis 5230 Lauth Medical Arts Building 5230 E Stop 11 Rd Indianapolis, Indiana 46237 When people come into a doctor’s office or hospital, they need to be greeted by a competent professional with a warm personality. The kind of person who can find the answers to their questions, handle their registration pleasantly and efficiently, and send them home with a sincere goodbye. It’s not the job for everyone – but it might be just the right job for you. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT Greets and checks-in patients; verifies information and enter it into the system. Registers patients for services in Electronic Medical Record and collects all information required to validate identity and bill for services. Receives insurance co-pay payments and posts amounts paid to patient accounts as appropriate for setting. Compiles and records medical charts, reports, and correspondence. Receives Patients and Visitors to department. Answers telephone with proper telephone etiquette. Directs patients/visitors/providers and/or forwards communications in an effective and accurate manner. Handles telephone communication effectively, makes patient appointments, confirms and updates patient information in the electronic medical record, maintains department records and logs as requested, maintains adequate levels of supplies. Works with other department and providers to ensure referrals, insurance verification/authorization is obtained prior to patient appointment. Verifies insurance information and updates EMR as appropriate. Coordinates with verification/authorization team, providers and clinical team to validate appropriate referrals and authorizations are obtained prior to treatment. Performs other duties as assigned. Complies with all policies and standards. Schedule is Monday through Friday from 8:00 AM to 4:30 PM. QUALIFICATIONS High School Diploma/GED Required 2 years Primary Care/Office Preferred 2 years Customer Service Preferred Basic Life Support Program (BLS) - American Heart Association Preferred TRAVEL IS REQUIRED: Never or Rarely EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Responsibilities

The Patient Service Representative is responsible for greeting patients, managing registration, and verifying insurance information within the electronic medical record system. They also handle telephone communications, schedule appointments, and coordinate with clinical teams to ensure necessary authorizations are obtained.