Patient Service Representative II- Medical at Western North Carolina Community Health Services

Asheville, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

23.0

Posted On

06 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Interaction, Appointment Check-in, Registration, Eligibility Verification, Co-payment Collection, Customer Service, Bilingual Communication, Patient Experience

Industry

Hospitals and Health Care

Description

FRONT DESK REPRESENTATIVE II ARE YOU PASSIONATE ABOUT THE PATIENT EXPERIENCE? Western North Carolina Community Health Services (WNCCHS) is a Federally Qualified Health Center (FQHC). We are looking for a friendly and welcoming individual who enjoys patient interaction for a full-time role as Patient Service Representative II (PSR II). The PSR II works at the front desk and is the primary greeter for patients and visitors entering the facility, creating a welcoming environment. They also assist patients with appointment check-in, registration, eligibility verification, co-payment collection and check-out. They communicate with people of various diverse backgrounds, ensuring all patients are treated in a sensitive and compassionate way. QUALIFICATIONS * At least one year in a customer-facing role in any service-related industry. * Sliding fee scale experience required. * High School diploma or equivalent required. * At least one year in a medical office setting is preferred. * Bilingual English/Spanish, or English/Russian, is highly desired. WORK/LIFE BENEFITS * Competitive health plans for employees and dependents including Medical, Dental, Vision, and Telehealth * Up to Eleven (11) Paid Holidays * Up to Two (2) Floating Holidays * Biweekly accrued PTO (total of 156 hours 1st year, based on 40 hr work week) * No weekends or holiday work required * 403b Retirement Savings with Match CAREER GROWTH BENEFITS * Monthly Staff Meetings and Training * Relias Learning Management System * Continued Medical Education (CME) & Continuing Education (CEU) Western North Carolina Community Health Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment, services, programs or activities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Hourly range $20.00 to $23.00

Responsibilities

The Patient Service Representative serves as the primary greeter, creating a welcoming environment for patients and visitors. Key duties include managing appointment check-ins, registration, eligibility verification, and co-payment collection.