Patient Service Representative II (Willowbrook) at Orthodontic Experts Management LLC

Burr Ridge, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

0.0

Posted On

14 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Service, Microsoft Office Suite, Problem Solving, De-Escalation Skills, Communication Skills, Cash Handling, Administrative Support

Industry

Hospitals and Health Care

Description

Description About us: Orthodontic Experts is dedicated to quality care and orthodontic excellence, we are a community committed to making a difference in the lives of our patients. We are looking for the best of the best to join our team as a Orthodontic Assistant. We currently have 29 offices in the greater Chicagoland area, Wisconsin, Indiana and Indianapolis. This year we are on track to open additional offices! Our core Values consist of the following: Accountability Continuous Improvement Inclusion Integrity Respect Teamwork Transparency Job Description: As a Patient Service Representative II, you will be responsible for providing a warm welcome to all visitors and providing them with the necessary information and assistance they need. You will also be responsible for answering incoming calls, managing the front desk, and providing general administrative support Tasks include but are not limited to: Answer all phone calls. Listen and return all voicemails left in front of office phones. Check-in new and existing patients and let the clinical staff know that the patient has arrived. Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA privacy notice) Check out patients (collect payments, make next appointment) Handle questions and provide information to walk-in patients. Maintain comm-log up to date with all necessary patient/parent communication information. Review the daily schedule of the clinic for any changes. Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule. Review for Bonding approvals Check if all bondings are Approved and Active with insurance (the day before & day of the appointment). Understand cancellation policy and reiterate it to patients. Print end of the day reports. Assist in preparation of contracts. Assist the Treatment Coordinator with administrative tasks. Check collected payments against the report and check all credit card transactions. Call patients with outstanding balances Call denied cases and make sure spreadsheet is up to date. In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks. Participate in Marketing Events Cash handling Other tasks as assigned Requirements High school degree or GED equivalent 3 years of customer service experience 2 years of patient service experience Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.) Excellent problem solving and de-escalation skills. Excellent written and verbal communication skills Working Hours/ Location: Monday – Wednesday 8:45am – 5:00pm Thursday - Friday 6:45am – 3:00pm 2 Saturdays per month Two 9:45am- 6:00pm Shifts per month 305 W. 75th St , Willowbrook, IL 60527 Travel to Orland Park, Burbank, Kedzie clinics for coverage Benefits (for our full-time employees) Paid Patient Service Representative Training Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic) Medical, Dental, Vision, and Life Insurance Short-Term Disability Employee Assistance Program Health Savings Account Dependent Care Account 401(k) and matching Paid Time Off Identity Theft Protection - LifeLock MetLaw Pet Insurance Free and discounted Orthodontic Treatment Monthly Bonuses

Responsibilities

As a Patient Service Representative II, you will provide a warm welcome to visitors and assist them with necessary information. You will manage the front desk, answer incoming calls, and support general administrative tasks.