Patient Service Representative III at Missouri Heart Center

Columbia, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

17.74

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Check-in, Appointment Scheduling, Patient Inquiries, Demographics Updates, Insurance Updates, Copay Collection, Communication, Interpersonal Skills, Active Listening, Multitasking, Prioritization, Computer Skills, EMR Systems, Medical Terminology, Typing

Industry

Hospitals and Health Care

Description

Description GENERAL OVERVIEW The first point of contact for patients visiting the clinic. Provides exceptional customer service, manages patient check-in and check-out processes, handles patient inquiries, schedules appointments, and ensures a smooth and efficient patient flow. Plays a crucial role in creating a positive and welcoming experience for all patients. JOB DUTIES AND RESPONSIBILITIES Greets customers in a polite, prompt, and helpful manner. Provides any necessary instructions/directions. Informs appropriate department/person of patients’ arrival. Manages the patient check-in and check-out process. Updates patient demographics and insurance. Provides any necessary forms needing completion and obtains signatures. Generates information necessary for billing. Collects copays, deductibles, and past-due balances. Maintains and updates current information on physicians’ schedules, ensuring that patients are scheduled properly and appointments are confirmed. Answers patient inquiries regarding appointments, billing, insurance, etc. Communicate effectively with patients, physicians, nurses, and other clinic staff. Maintain a clean and organized reception area. Occasionally travels during daytime work hours to an outlying clinic to perform reception duties there. Performs other duties as assigned. Requirements QUALIFICATIONS High school diploma or GED. Minimum of 1-2 years of experience in a medical office or customer service role, preferably in a healthcare setting. Valid Driver's License Required. Excellent communication, interpersonal, and active listening skills. Ability to multitask and prioritize tasks effectively. Strong computer skills, including experience with EMR systems. Knowledge of medical terminology and procedures is a plus. Ability to work independently and as part of a team. Ability to work in a fast-paced stressful environment Minimum of 40 words per minute typing. PHYSICAL/MENTAL DEMANDS: Sitting for 8 hours/day. Requires eye-hand coordination, finger dexterity. Vision must be corrected to 20/20 and hearing must be in normal range. Must be able to view computer screens for long periods. Must be able to drive to outlying clinics as needed. WORK ENVIRONMENT: This job operates in a busy medical office environment. Interaction with patients and staff is frequent. This role uses standard office equipment such as computers and phones.

Responsibilities

This role serves as the initial patient contact, managing check-in and check-out processes, handling inquiries, scheduling appointments, and ensuring efficient patient flow within the clinic. Key duties include greeting patients politely, updating records, collecting payments, and maintaining a clean reception area.