Patient Service Representative at Jane Pauley Community Health Center, Inc.

Anderson, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

0.0

Posted On

28 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Scheduling, Registration, Insurance Verification, Customer Service, Interpersonal Skills, Communication, Data Entry, EHR Management, Financial Assistance Determination, Medical Record Requests, Time Management, Adaptability, Transportation

Industry

Hospitals and Health Care

Description

Empowering communities through accessible, inclusive, and compassionate care. At the Jane Pauley Community Health Center (JPCHC), every role is rooted in purpose. As a Federally Qualified Health Center (FQHC), we’re committed to providing high-quality, integrated care regardless of income or insurance status. Our mission-driven team supports underserved populations in Indiana, and we’re proud to create a welcoming, team-based environment where employees can grow and thrive. We are currently seeking a Patient Service Representative (PSR) to join our team. This role is ideal for someone who thrives in a patient-facing environment, enjoys variety, and is passionate about supporting community health. Job Summary As a Patient Service Representative, you will serve as the first point of contact for patients both in person and over the phone. You’ll play a vital role in scheduling, registration, insurance verification, and ensuring a warm and welcoming experience. This float position provides coverage across the JPCHC network, requiring reliable transportation and flexibility to support multiple practice sites. Job Responsibilities (include but are not limited to): Greet and assist patients and families in a professional and friendly manner Schedule patient appointments and manage inbound calls (answered by third ring) Collect and verify patient demographics and insurance information in the Electronic Health Record (EHR) Determine patient eligibility for financial assistance programs and obtain required documentation Collect patient co-payments and follow JPCHC’s money handling procedures Assist with medical record requests, correspondence, and message response within one business day Maintain cleanliness and organization of the patient waiting area Provide coverage across JPCHC locations during staffing shortages Participate in departmental and organizational meetings Perform other duties as assigned Required Skills and Qualifications: High School Diploma or equivalent (GED) preferred Knowledge of medical office practices required Strong written and verbal communication skills At least two (2) years of experience in an ambulatory healthcare setting preferred Excellent customer service and interpersonal skills Ability to adapt quickly and travel between practice sites as needed Basic computer literacy and accuracy in data entry What We Offer: Highly competitive and comprehensive medical, dental, vision, benefit plans Generous paid time off, including vacation and sick time 401(k) with a 6% contribution Life and Disability insurance plan Join a mission-driven organization where your work supports community wellness and expands equitable access to care. Apply now and help us continue making a difference one patient, one referral, one connection at a time.

Responsibilities

The Patient Service Representative acts as the initial contact for patients, handling scheduling, registration, insurance verification, and ensuring a welcoming experience across various clinic locations. Responsibilities also include collecting co-payments, managing correspondence, and maintaining the organization of the waiting area.