Patient Service Representative l at Oak Orchard Health

Village of Alexander, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

20.0

Posted On

11 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Appointment Scheduling, Patient Registration, EHR Management, Data Entry, Insurance Verification, Payment Processing, Phone Etiquette, Communication, Record Scanning, Schedule Monitoring, Cash Handling, Time Management, Attention To Detail, Problem Solving, Organizational Skills

Industry

Hospitals and Health Care

Description

Description The Patient Service Representative provides customer service to all customers, both over the phone and at the check-in area, for all arriving and departing patients. This position is responsible for scheduling future appointments both in person and via the telephone, registering new patients in the EHR, checks registration forms for completeness and accuracy, and scans registration into patient EHR. Job Responsibilities: Accurately register new patients in the OOH electronic medical record (EMR) system, checking to see if the patient was previously registered and verify demographic and insurance information for accuracy. Promptly and courteously, greet arriving patients and guests. Promptly check patient in, including, but not limited to accurately updating insurance, yearly demographic information (registration form) and collecting any payments required from the patient. Promptly check patient out. Process payments received via mail, phone, or in-person. Schedules future appointments as needed, at both checkout window and over the phone. Refer patients to Patient Accounts Office if financial plans are necessary. Scans all completed patient paperwork into patient EMR in a timely manner. Maintain phone etiquette; answer phones, transfer calls, take accurate messages and assign appropriately, document prescription refills and assign to correct provider. Monitors appointment schedules Respond to Patient/Physician inquiries Reschedule patient appointments when providers call in sick or schedule time off. Direct patients that need assistance with their health insurance to the embedded Facilitated Insurance Enroller. Call appointment reminders for physicals and all new patient appointments and change appointment status to “confirm” when done. Call failed appointment reminder calls to attempt to confirm appointment. The ability to communicate effectively with patients and staff from all departments. Attend regular staff meetings, trainings, and other meetings as requested. Maintain a safe, clean and orderly work area at the front desk and waiting room. Schedule interpreters (internal or external) for patient appointments. Balance cash receipts at the end of shift and prepare appropriate reports. Make sure the building is unlocked in the morning, and locked at night with the alarm set by the last employee to leave the building. Adheres to all organizational policies and procedures. Any other reasonable requests from management. Requirements Skills/Qualifications: Communicates effectively with patients, and co-workers in other departments Participate in organizational efforts to provide the highest quality patient care Ability to work a flexible schedule. Some evenings and weekends may be required. Education/Experience: High School diploma or equivalent. 1-2 years of medical office experience/call center preferred 1-2 years of prior administrative or customer service experience Comprehensive Benefits: Health / Dental /Vision Insurance Retirement Plan Tuition Reimbursement Public Service Loan Forgiveness Generous Time Off

Responsibilities

The Patient Service Representative manages customer service for arriving and departing patients both in person and over the phone, handling tasks like scheduling future appointments and registering new patients in the Electronic Health Record (EHR). Key duties include accurately registering patients, verifying demographic and insurance information, processing payments, and maintaining accurate documentation within the EMR system.