Patient Service Representative, Livingston OBGYN at GENTIVA CERTIFIED HEALTHCARE CORP DBA KINDRED

Livingston, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Greeting, Check-In, Check-Out, Scheduling, Telephone Management, Copay Collection, Insurance Verification, Demographic Updates, Electronic Chart Pre-load, Document Scanning, Medication Refill Documentation, Medical Records Management, Multi-tasking, Effective Communication, Decision-Making, Computer Knowledge

Industry

Hospitals and Health Care

Description

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates. Job Summary The Patient Services Representative is responsible for greeting patient(s), check-in, check-out, scheduling, and managing the telephones and messaging. Collects and posts copays, deductibles, and past due patient balances at the time of service. Promotes a team-oriented atmosphere and takes initiative in maintaining a tidy and safe clinical environment. Essential Functions Greets patients as they arrive at the clinic Checks patients in and completes the intake process to include insurance verification and updating demographic information Performs electronic chart pre-load process Scanning documents to the patient electronic chart Collects / post co-pays and other monies due from the patient at the time of service (for current and past-due balances) Answers phone calls and takes necessary action (Athena messages, overhead triage page, etc.) Performs daily opening and closing procedures; rolls the telephones, generates morning close-out (as needed) Scheduling: creates, modifies, cancels patient appointments Documents requests in for medication refills in Athena Manages medical records (hard-copy and electronic) Ability to multi-task in a face-paced environment Communicates effectively and pleasantly, decisive decision-making skills Participates in orientation, instruction/training of new personnel Additional duties as assigned Follow management directives Knowledge/Skills/Abilities/Expectations Basic computer knowledge Excellent customer service Able to organize tasks, develop action plans, set priorities and function in stressful situations Ability to maintain a good working relationship both within the department and with other departments Must have good and regular attendance Must read, write, and speak fluent English Approximate percent of time required to travel: less than 1%25 Performs other related duties as assigned Education High School diploma or GED required 9-month program in medical career college with focus on front office duties and/or Medical Assistant degree preferred Experience 2+ years’ experience in medical office receptionist, patient access, or medical scheduler preferred Primary care or specialty physician office setting preferred

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Responsibilities

The Patient Services Representative is responsible for managing patient flow, including greeting, check-in, check-out, scheduling appointments, and handling telephone communications and messaging. This role also involves collecting payments, verifying insurance, updating patient demographics, and maintaining a tidy clinical environment.