Patient Service Representative (Non-Clinical) at Indiana Health Centers, Inc.

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

0.0

Posted On

24 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Office Practices, Communication, Detail Orientation, Time Management, Microsoft Word, Microsoft Excel, Microsoft Outlook, Electronic Medical Records, Process Improvement, Multi-tasking

Industry

Hospitals and Health Care

Description

Description Indiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers, eight Women, Infants, and Children (WIC) nutrition program locations, a Mobile Health Unit, and in-house Pharmacy services (select locations), we offer primary medical, dental, and behavioral healthcare services to community-based patient populations throughout Indiana that are diverse in age, educational background, and income level. The IHC Corporate team is now recruiting for a Non-Clinical Patient Service Representative (PSR). The PSR ensures a positive and consistent customer service experience for IHC patients. The PSR works closely with the front staff at the sites to provide customer service to patients over the phone to schedule and reschedule appointments, make reminder phone calls, and other patient care related questions. Corporate Hours of Operation Monday - Friday, 8:00 am - 5:00 pm IHC’s robust benefits and compensation package includes: $1000.00 retention bonus paid after one year No nights or weekends Generous Paid Time Off and Floating Holidays Day 1 Insurance benefits eligibility 403(b) Retirement Plan matching at one year of employment Employer-paid Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributions Flexible Leave of Absence programs Personify Health Wellness program with paid incentives for participation Employee Assistance Programs with 24/7 access to therapy consultation services Patient Service Representative role responsibilities include: Helping improve the patient’s experience from the beginning of their encounter by answering the phone to the end of their visit by assisting with completing steps in the treatment plan such as sending a referral to a specialist. Answering phone calls, scheduling appointments, routing calls and addressing other patients’ needs. Processing appropriate patient paperwork in a timely manner. Educating patients regarding documents they will need to provide at the time of service. Accurately entering, maintaining, and retrieving data on IHC’s Electronic Medical Records (EMR) system. Communicating with patients care team as necessary. Required Skills: Demonstrate high detail orientation and accuracy. Perform responsibilities accurately, efficiently, and timely. Demonstrate knowledge of standard office practices and procedures. Able to juggle multiple requests and meet multiple deadlines. Follow standard work procedures. Participate in process improvement projects as required. Demonstrate office equipment and computer skills, including data entry. Able to use Microsoft Word, Excel, and Outlook, eCW, Dialpad, etc. Requirements Graduation from a standard high school, or equivalent. One (1) year of prior experience in an office or health related position. Related education can substitute for experience. Equal Opportunity Employment Statement We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Responsibilities

The Patient Service Representative ensures a positive customer service experience by scheduling and rescheduling appointments and addressing patient inquiries. They also assist with processing patient paperwork and maintaining data in the Electronic Medical Records system.