Patient Service Representative at OrthoAtlanta

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Greeting, Check-in/Check-out, Appointment Scheduling, Insurance Verification, Co-pay Collection, Financial Policy Explanation, EMR Systems, Patient Demographics Input, Office Organization, Customer Service, Compassionate Communication, Multitasking, Time Management, Medical Terminology, Attention To Detail, Discretion

Industry

Medical Practices

Description

WWhat You'll Do As a Patient Services Representative at OrthoAtlanta, you’ll: Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures Collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as needed Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through Input and update patient demographics, insurance information, and visit details into the EMR system Open and close the front office, keep the waiting area clean and organized, and work assigned EMR “buckets” to support clinic flow A Great Fit If You… Thrive in a fast-paced, people-facing role Communicate clearly and compassionately with patients and staff Juggle multiple responsibilities with poise and attention to detail Love organizing tasks and solving front-desk challenges Work independently while being a strong team player What You’ll Need High School Diploma or equivalent 2+ years of experience in a medical office or clinical setting preferred Familiarity with medical terminology and EMR systems (Epic a plus) Strong customer service skills and a professional, patient-focused demeanor Excellent organizational, multitasking, and time-management abilities Strong verbal and written communication skills High attention to detail and discretion with patient information Why OrthoAtlanta? Work with a collaborative clinical team in a respected practice Opportunity to grow within a dynamic healthcare setting Make a meaningful impact on patient experience every day Are you ready to bring your expertise to a team committed to excellence in Orthopedics? Apply today and join a team that puts patients first!

Responsibilities

The representative will be responsible for managing patient flow by warmly greeting patients, handling check-in/check-out processes, scheduling appointments, and accurately collecting payments and managing financial policies. Key administrative tasks include updating patient information in the EMR system and maintaining an organized front office environment to support clinic operations.