Patient Service Representative PACE

at  Franciscan Health

WHO WE ARE

With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.
The PACE program’s vision statement is to provide unmatched, individualized, and joyful care through teamwork that is worthy of praise so that seniors experience the best quality-of-life in their communities. PACE offers seniors and their families the care, nutrition, rehabilitation, transportation, and supportive services they need to remain healthy so that they can live in their own home. Franciscan is known for our mission of caring.
Ideal candidate will have Geriatric experience in home health, hospice, or long-term care office settings. Candidate would thrive in a fast-paced, collaborative, and creative environment.
The PACE Patient Service Representative (PSR) is responsible for all activities related to scheduling specialty appointments deemed necessary by the PACE Interdisciplinary Team (IDT). The PSR supports the program with additional responsibilities such as reviewing referrals, managing work queues, authorizations, faxing, billing, and claim reports. The PSR reports to the PACE Center Manager and works collaboratively with the IDT, center staff, and external partnerships through a broad means of communication. This role works closely with the PACE Transportation Supervisor to support effective transportation operations as well as the PACE Clinic for continuity of care with specialty appointments. The PACE program’s vision is to provide individualized and joyful care through exemplary teamwork serving as many seniors as possible with the best quality-of-life in their communities. PACE offers seniors and their families the care, nutrition, rehabilitation, transportation, and supportive services they need to remain healthy so that they can live in their own home.

QUALIFICATIONS

• High School Diploma/GED- Required
• Associate’s Degree- Preferred
• 3 years Administrative or Scheduling- Required
• 1 year Healthcare - Frail or Elderly Population- Required
• Basic Life Support Program (BLS) - American Heart Association- Within 90 Days- Required
• Driver’s License- Required
• Medical Terminology Course- Preferred

Please refer the Job description for details