Patient Service Representative (Part time) at Staff4Me

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 26

Salary

0.0

Posted On

05 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Compassion, Detail Orientation, Appointment Scheduling, Insurance Verification, Patient Education Support, EHR Documentation, Communication, Empathy, Interpersonal Skills, Professionalism, Discretion, Attention to Detail, Multitasking, Sensitivity, OB/GYN Knowledge, Functional Medicine Knowledge

Industry

Human Resources

Description

We are looking for a compassionate and detail-oriented Patient Service Representative (Scheduler). This remote role focuses on guiding patients through sensitive and often highly personal care journeys, whether related to women’s health, prenatal/postnatal care, or holistic treatment programs. You will handle appointment scheduling, insurance verification, patient education support, and accurate EHR documentation, ensuring patients feel heard, supported, and respected throughout their care experience. Responsibilities: • Warmly greet callers, ensuring comfort and privacy during sensitive discussions • Schedule patient visits including prenatal/postnatal appointments, wellness exams, procedures, or program-based consultations • Verify patient insurance coverage, including benefits for maternity care, women’s health services, and/or functional medicine treatments • Maintain accurate and up-to-date patient records in the EHR • Coordinate with clinical staff regarding urgent or time-sensitive scheduling needs • Assist patients with preparation for appointments (e.g., lab instructions, forms, educational materials) • Support patient engagement through program reminders, follow-up calls, and portal communication Work Schedule Monday to Friday, 2pm-6pm EST 2+ years of experience in a medical office setting • Knowledge of specialized scheduling needs for OB/GYN care (annual exams, prenatal visits, procedures, postpartum check-ups) or functional medicine programs (consultations, follow-ups, lab review sessions) • Experience with electronic health records (Athena EHR ) • Excellent communication, empathy, and interpersonal skills • Ability to manage sensitive conversations with professionalism and discretion Skills • Specialized knowledge in OB/GYN or functional medicine workflows • Sensitivity to patient confidentiality and emotional needs • Strong attention to detail in scheduling and documentation • Insurance verification expertise, especially for maternity or wellness-focused benefits • Ability to multitask and maintain professionalism in high-volume or emotionally charged situations

Responsibilities

The Patient Service Representative will guide patients through their care journeys, focusing on appointment scheduling and patient support. They will ensure accurate documentation and maintain patient confidentiality throughout the process.