Patient Service Representative - Primary Care Hixson - Full-Time at Sodexo at Erlanger Health System

Chattanooga, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

0.0

Posted On

15 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Service, Customer Service, Data Entry, Word Processing, Filing, Record Keeping, Reception Duties, Communication Skills, Self-Management, Behavior Change, Quality Improvement, Teamwork, Flexibility, Office Duties, Payment Collection, Chart Maintenance

Industry

Hospitals and Health Care

Description

Job Summary: The Patient Service Representative is responsible for a variety of patient and customer service related activities within the practice. This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices' patient population. Participates in the practice's quality improvement process and performance evaluation. Education: Required: High School graduate or equivalent. Preferred: N/A Experience: Required: One year reception experience or general clerical experience. Preferred: N/A Position Requirement(s): License/Certification/Registration Required: N/A Preferred: N/A Department Position Summary: Performs a wide range of office functions including; computer data entry and word processing, filing, record keeping and reception duties. Ability to cross cover for other similar positions. Specific medical records responsibilities, including filing documents appropriately within records, general maintenance of the file room, chart copying, faxing and mailing out records as directed. Answering of department phone. Sorting and distributing mail and other duties as assigned. Responsible for Flowcast patient registration to include obtaining records on new patients. Responsible for collecting co-pays and other payments and posting to patient's account. Excellent oral and written communication skills; ability to relate well to people of a broad socioeconomic mix, with sensitivity to the delicate nature of the department. Ability to work in a typical office setting with some stressful situations, personal flexibility; moderate sitting, stooping, bending, and moderate work at word processing screen required. Assist Practice Manager and providers with general office duties.

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Responsibilities

The Patient Service Representative is responsible for a variety of patient and customer service related activities within the practice. This position involves a team-based approach to care and includes managing patient records and assisting with office duties.