Patient Service Representative (PSR) at Orthopedic Assoc of Hartford P

Torrington, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

0.0

Posted On

17 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Scheduling, Insurance Verification, Medical Billing, HIPAA Compliance, Electronic Health Records, Epic, MS Office, Customer Service, Patient Triage, Medical Administration, Communication Skills, Multitasking

Industry

Medical Practices

Description

Description Patient Service Representative (PSR) Job Type: Full-time - onsite position Torrington, CT Established in 1970, Orthopedic Associates of Hartford, P.C. is one of the area's largest and most respected orthopedic specialty groups. Position Overview In support of high-quality patient care, we are currently seeking an experienced dedicated and customer-focused Patient Services Representative (PSR). The Patient Services Representative will play a crucial role in providing exceptional service and support to our patients. The PSR portrays excellent communication skills, high attention to detail, and a passion for helping others. Our ideal candidate will be energetic and enthusiastic, able to demonstrate a mature, dependable, and responsible approach while effectively assisting the physician’s practice in all interactions, be a highly committed team player, a proactive self-starter, reliable, and able to be flexible in a changing environment. Responsibilities · Check-in patients upon arrival, ensuring accurate and up-to-date information · Schedule appointments · Answer phone calls and address patient inquiries or concerns · Verify insurance coverage · Collect patient payments and provide receipts · Collaborate with care teams to ensure smooth patient flow and efficient operations · Triages calls, working closely with physician and/or assigned staff member in responding to all calls in a timely fashion. · Develop great patient relationships and high-quality patient experience · Support all relevant EHR work queue patient care support responsibilities. · Register new patients and update existing records with accurate demographic, insurance, and medical information. · Attend training at our Farmington and Plainville locations · Travel between our various sites upon request. PM22 Requirements Required Qualifications & Skills · Knowledge of HIPAA regulations and ability to handle sensitive patient information with confidentiality · Experience working as a medical receptionist or in a medical office environment is a plus · Previous customer service or administrative experience in a medical office setting is preferred. · Proficiency in computer applications, including MS Office (Word, Excel) and Electronic Health Record (EHR) systems, Epic experience preferred. · Excellent verbal and written communication skills for interacting with patients and medical staff. · Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities

The Patient Service Representative manages patient check-ins, scheduling, and insurance verification to ensure smooth clinic operations. They act as the primary point of contact for patient inquiries and collaborate with care teams to maintain high-quality patient experiences.