Patient Service Representative - Rehab Services - Full Time - Nashua, NH at SolutionHealth

Nashua, New Hampshire, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Sep, 26

Salary

0.0

Posted On

27 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Registration, Scheduling, Referral Management, Payment Collection, Insurance Verification, EPIC, Microsoft Office, HIPAA Compliance, Customer Service, Medical Terminology, Multitasking, Written Communication, Verbal Communication, Clerical Operations, Patient Coordination, Documentation

Industry

Hospitals and Health Care

Description

Come work at the best place to give and receive care! Job Description: Full time | 32 hours/week | Monday - Thursday 9:30am - 6:00pm Who We Are Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center—a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet® designation for nursing excellence—we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners and local practices. Foundation Medical Partners, our multi-specialty group, spans 70+ practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year. About the Job The Patient Service Representative serves as a key member of the front desk and administrative support team within our Rehab/Clinical areas. This role is responsible for delivering exceptional customer service while managing patient-facing and clerical operations including registration, scheduling, referrals, documentation, and payment collection. What You’ll Do Greet, direct, and register patients in a professional and compassionate manner Answer incoming telephone calls and provide general information Schedule appointments and enter, track, and manage referrals Collect and accurately process co-payments and daily batches Obtain, verify, and update patient demographic and insurance information Scan, index, and file documentation within the medical record Process insurance requirements and communicate effectively with patients and staff Schedule interpreter services, including live interpreters and translation technologies Maintain compliance with HIPAA and confidentiality regulations Stay current with EPIC upgrades, policies, and procedures Participate in process improvement initiatives Identify safety concerns and notify appropriate personnel Provide back-up support to other administrative staff as needed Attend mandatory training and in-services Who You Are / Requirements Minimum Requirements High School Diploma or equivalent Knowledge of reception tasks, clinic workflows, and office procedures Basic computer skills with proficiency in Microsoft Office Strong organizational skills with the ability to multitask in a fast-paced environment Ability to work independently and as part of a team Effective written and verbal communication skills Professional demeanor with a caring, customer-service–focused approach Preferred Qualifications Minimum of one year of customer service experience Understanding of medical terminology Why You’ll Love Us Southern NH Medical Center is a 5-time Magnet designated hospital Health, dental, prescription, and vision coverage for full-time & part-time employees Medical, dental, and vision coverage Life insurance Short- and long-term disability Flexible Spending Accounts (FSA) Competitive pay Tuition Reimbursement Nursing Student Loan Paydown Program 403(b) Retirement Savings Plan Education & paid training courses for continued career progression & so much more! Work Shift: Full time | 32 hours/week | Monday - Thursday 9:30am - 6:00pm SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law. SolutionHealth is an integrated health system uniquely focused on providing access to high-value primary and specialty care that meets the growing needs of the communities we serve. Together, Southern New Hampshire Health and Elliot Health System, the founding members of SolutionHealth, are committed to innovative models of care and collaboration that improve the health and well-being of more than half of million residents of our region. We start with committing to do the right thing, for each patient, always.

Responsibilities

The Patient Service Representative manages front desk operations, including patient registration, scheduling, and payment collection. They are responsible for maintaining medical records and ensuring a professional, compassionate experience for patients in the rehab services area.