Patient Service Representative- SugarLand Women's Care at Privia Health

Sugar Land, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

20.0

Posted On

22 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Registration, Insurance Verification, Scheduling, Data Entry, HIPAA Compliance, Communication Skills, Organizational Skills, Vietnamese Language, Cash Handling, Medical Office Administration

Industry

Hospitals and Health Care

Description

Company Description Location: Onsite at 17520 W Grand Pkwy S Suite 230, Sugar Land, TX 77479 The Patient Services Representative greets, instructs and directs patients/visitors. Checks patients in/out efficiently and smoothly in a professional manner. Provides excellent customer service to both patients and office personnel. Job Description Greet patients and visitors in a prompt, courteous and helpful manner. Check in patients; verifies all demographic and insurance information with patients at time of check-in and update patient accounts if needed. Assist new patients in completing all necessary paperwork Collect all patient insurance information Direct patients to Patient Financial Specialist (PFS) to update new insurance charges or to make financial agreements Communicate with clinical staff regarding patient scheduling (i.e. late arrivals, canceled appointments, etc.) Collect any co-pays, co-insurance, or patient balances indicated by the PFS on alert notes or as indicated on the patient account record. Schedule patients return appointments. Participate when necessary with other staff members to seek account resolution. Batch and balance all monies and transactions entered in the system daily. Completes all daily activity reports at the end of the scheduled shift. Participates in educational and developmental activities. Maintain patient flow Follow HIPAA guidelines. Other duties as required Qualifications 2+ years of experience in a clinical setting Bilingual in Vietnamese Exceptional verbal and written communication skills Excellent customer service orientation and phone skills Ability to manage multiple projects and competing priorities in a fast-paced environment Exceptional organizational skills High School Graduate or GED Compensation range for this vacancy is based on years of experience, education and location. Hourly range for this vacancy is $17 to $20 per hour. Additional Information All your information will be kept confidential according to EEO guidelines. #LI-DNI Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law. Department: 005 - PMG

Responsibilities

The Patient Service Representative is responsible for greeting patients, managing check-in/check-out processes, and verifying insurance and demographic information. They also handle appointment scheduling, collect payments, and ensure compliance with HIPAA guidelines.