Patient Service Representative Supervisor at Orthopedic Institute PC

Tea, South Dakota, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

0.0

Posted On

09 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Interpersonal Skills, Healthcare Regulations, Privacy Laws, Medical Office Procedures, Electronic Health Records, Problem-Solving, Multitasking, Customer Service, Team Management, Patient-Centered Service, Administrative Documentation, Workflow Optimization, Performance Metrics, Training

Industry

Medical Practices

Description

Description Patient Services Supervisor We are seeking a dedicated and organized Patient Services Supervisor to join our healthcare team. This role offers an exciting opportunity to lead patient service operations, ensuring a seamless and positive experience for our patients while supporting our mission to provide exceptional care. The ideal candidate will demonstrate strong leadership, excellent communication skills, and a commitment to patient-centered service. Key Responsibilities: - Oversee daily operations of the patient services department, including reception, scheduling, and patient inquiries - Supervise and train front-office staff to ensure high standards of customer service and efficiency - Coordinate patient appointments, admissions, and discharges in collaboration with clinical teams - Resolve patient concerns and complaints promptly, maintaining a positive patient experience - Ensure compliance with healthcare regulations, privacy laws, and organizational policies - Maintain accurate patient records and manage administrative documentation - Collaborate with healthcare providers and administrative staff to optimize workflow and service delivery - Monitor departmental performance metrics and implement improvements as needed Skills and Qualifications: - Bachelor's degree in healthcare administration, business, or related field preferred - Proven experience in patient services, healthcare administration, or a similar role - Strong leadership and team management skills - Excellent communication and interpersonal abilities - Knowledge of healthcare regulations, privacy laws (e.g., HIPAA), and medical office procedures - Proficiency in electronic health records (EHR) systems and office software - Ability to multitask, prioritize, and work effectively in a fast-paced environment - Problem-solving skills and a patient-focused attitude Join our organization and be part of a supportive, growth-oriented environment committed to delivering outstanding patient care. We value our team members and offer opportunities for professional development, competitive benefits, and a collaborative workplace culture.

Responsibilities

The Patient Services Supervisor will oversee daily operations of the patient services department, ensuring high standards of customer service and efficiency. They will also resolve patient concerns and collaborate with clinical teams to coordinate patient appointments and admissions.