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Patient Service Representative at Tennessee Orthopaedic Alliance, PA
Columbia, Tennessee, United States -
Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Patient Focus, Registration, Teamwork, Data Verification, Insurance Verification, Copayment Collection, Billing Inquiries, Financial Inquiries, Documentation Scanning, Data Entry, HIPAA Compliance, OSHA Compliance

Industry

Medical Practices

Description
Description This position is a full-time, permanent non-clinical position within Tennessee Orthopaedic Alliance in Columbia, TN. Responsibilities: Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible. Greet patients as they arrive and facilitate the registration process. Work closely with clinical colleagues and administrative teammates to develop a cohesive, high-performing team. Verify patient demographic information upon arrival. Update and change insurance information as appropriate. Collect copayments, coinsurances, deductibles, and balances. Verify Insurance coverage. Respond to patient billing or financial inquiries Ensure that all documentation is scanned, and information entered accurately Requirements Experience collecting co-payments, deductibles, coinsurance, and balances. Knowledge of administrative and clerical procedures. Professional personal presentation and excellent customer service practices Previous experience and knowledge of insurance. Preferred: NextGen Software experience. Benefits: Competitive pay Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit-sharing Paid Time Off (which increases with years of service) Paid Holidays TOA is an equal opportunity employer. TOA conducts background checks and drug screens on applicants who accept employment offers. TOA adheres to HIPAA and OSHA safety guidelines.
Responsibilities
This full-time, permanent non-clinical role involves demonstrating exceptional customer service by greeting patients and facilitating the registration process upon arrival. Key duties include verifying demographic and insurance information, collecting payments, and responding to patient financial inquiries.