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Patient Service Representative at Tennessee Orthopaedic Alliance, PA
Columbia, Tennessee, United States -
Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer service, Patient registration, Insurance verification, Data entry, Copayment collection, Billing inquiries, Clerical procedures, NextGen software, HIPAA compliance, OSHA safety guidelines

Industry

Medical Practices

Description
Description This position is a full-time, permanent non-clinical position within Tennessee Orthopaedic Alliance in Columbia, TN. Responsibilities: Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible. Greet patients as they arrive and facilitate the registration process. Work closely with clinical colleagues and administrative teammates to develop a cohesive, high-performing team. Verify patient demographic information upon arrival. Update and change insurance information as appropriate. Collect copayments, coinsurances, deductibles, and balances. Verify Insurance coverage. Respond to patient billing or financial inquiries Requirements Experience collecting co-payments, deductibles, coinsurance, and balances. Knowledge of administrative and clerical procedures. Professional personal presentation and excellent customer service practices Previous experience and knowledge of insurance. Preferred: NextGen Software experience. Benefits: Competitive pay Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit-sharing Paid Time Off (which increases with years of service) Paid Holidays TOA is an equal opportunity employer. TOA conducts background checks and drug screens on applicants who accept employment offers. TOA adheres to HIPAA and OSHA safety guidelines.
Responsibilities
The Patient Service Representative is responsible for greeting patients, facilitating the registration process, and verifying demographic and insurance information. They also manage financial transactions, including collecting copayments and deductibles, while providing exceptional customer service.