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Patient Service Representative at Tennessee Orthopaedic Alliance, PA

Spring Hill, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Focus, Registration, Verification, Data Entry, Insurance Knowledge, Billing Inquiries, HIPAA Compliance, OSHA Compliance

Industry

Medical Practices

Description

Description We are excited to announce that our new Spring Hill location is scheduled to open in Spring 2026! We are currently hiring for multiple positions, with training to take place at our Columbia, TN site. Team members will then transition to the new Spring Hill location once it opens. This position is a full-time, permanent onsite clinical position within Tennessee Orthopaedic Alliance in Spring Hill. Responsibilities: Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible. Greet patients as they arrive and facilitate the registration process. Work closely with clinical colleagues and administrative teammates to develop a cohesive, high-performing team. Verify patient demographic information upon arrival. Update and change insurance information as appropriate. Collect copayments, coinsurances, deductibles, and balances. Verify Insurance coverage. Respond to patient billing or financial inquiries Ensure that all documentation is scanned, and information entered accurately Requirements Experience collecting co-payments, deductibles, coinsurance, and balances. Knowledge of administrative and clerical procedures. Professional personal presentation and excellent customer service practices Previous experience and knowledge of insurance. Preferred: NextGen Software experience. Benefits: Competitive pay Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit-sharing Paid Time Off (which increases with years of service) Paid Holidays TOA is an equal opportunity employer. TOA conducts background checks and drug screens on applicants who accept employment offers. TOA adheres to HIPAA and OSHA safety guidelines.

Responsibilities

The representative will be responsible for demonstrating exceptional customer service, greeting patients, facilitating the registration process, and working cohesively with clinical and administrative teammates. Key duties include verifying patient information, updating insurance details, and collecting necessary payments and balances.