PATIENT SERVICE REPRESENTATIVE at Thaïs

Kingsport, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Insurance Knowledge, Billing Procedures, ICD-10 Coding, CPT Coding, HCPCS Coding, Data Entry, Appointment Scheduling, Record Keeping, Communication Skills, Problem Solving, Attention to Detail, Time Management, Teamwork, Privacy Policy Knowledge

Industry

Description

Job Details Job Location: 19068 MOUNTAIN REGION FAMILY MEDICINE PRESS BLDING STE 2500 - KINGSPORT, TN 37660 Position Type: Full Time Job Category: Clerical WHO WE ARE: State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members. PRIMARY RESPONSIBILITIES: Review demographics, insurance, and provider information, and update records accordingly. Instruct new patients to complete all required paperwork and create new accounts in the computer system. Obtain a copy of the patient’s insurance card and driver's license. Update the electronic medical record system (EMR) and take patients’ photos. Provide the patient with the SOFHA payment and privacy policy. Answer patient questions and concerns. Schedule/Reschedule patient appointments. Collect payment and notate on the patient encounter form. Route telephone calls and record/deliver messages accordingly. REQUIREMENTS: High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required. EXPERIENCE: Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable. WHAT WE OFFER: State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including: Company Provided Life and Accidental Death and Dismemberment Insurance Company Provided Long Term Disability Insurance Employee Stock Ownership Plan 401(k) Company Contributions Voluntary options for Medical, Dental, Vision, and additional Life Insurance. Company match in Health Savings Account Plans (restrictions apply) Vacation, Personal, Sick and Holiday Time Off An array of team member perks and discounts Tuition Assistance Programs And more! Qualifications

Responsibilities

The Patient Service Representative is responsible for reviewing and updating patient records, instructing new patients on paperwork, and scheduling appointments. They also handle patient inquiries, collect payments, and manage telephone communications.