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Patient Service Representative at TOA Columbia

Columbia, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Dec, 25

Salary

0.0

Posted On

17 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Insurance Knowledge, Administrative Procedures, Clerical Procedures, Co-Payment Collection, Deductible Collection, Coinsurance Collection, Patient Focus, Professional Presentation, Follow-Up Scheduling, Financial Inquiry Response, Team Collaboration, Third-Party Liaison, Record Updating, Registration Facilitation, NextGen Software

Industry

Medical Practices

Description

Description This position is a full-time, permanent non-clinical onsite position within Tennessee Orthopaedic Alliance in Columbia, TN. Responsibilities Greet patients upon arrival and facilitate the registration process. Verify patient demographic and insurance information; update records as needed. Collect copayments, coinsurances, deductibles, and outstanding balances. Verify insurance coverage and respond to patient billing or financial inquiries. Check out patients and schedule follow-up appointments. Serve as a liaison between third-party vendors and patients to ensure completion of STD, FMLA, accident policy, and related paperwork. Collaborate with clinical and administrative team members to support a cohesive, high-performing environment Requirements Experience collecting co-payments, deductibles, coinsurance, and balances. Knowledge of administrative and clerical procedures. Professional personal presentation and excellent customer service practices Previous experience and knowledge of insurance Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible Preferred NextGen Software experience. Benefits Competitive pay Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit-sharing Paid Time Off (which increases with years of service) Paid Holidays TOA Columbia is an equal opportunity employer. TOA Columbia conducts background checks and drug screens on applicants who accept employment offers. TOA Columbia adheres to HIPAA and OSHA safety guidelines.

Responsibilities

Greet patients and facilitate the registration process while verifying their information. Collect payments and assist with scheduling follow-up appointments.