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Patient Service Representative at TOA Columbia
Columbia, Tennessee, United States -
Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

0.0

Posted On

27 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Patient Focus, Registration Process, Insurance Verification, Billing Inquiries, Documentation Accuracy, Clerical Procedures, Professional Presentation, NextGen Software

Industry

Medical Practices

Description
Description This position is a full-time, permanent non-clinical position within Tennessee Orthopaedic Alliance in Columbia, TN. Responsibilities: Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible. Greet patients as they arrive and facilitate the registration process. Work closely with clinical colleagues and administrative teammates to develop a cohesive, high-performing team. Verify patient demographic information upon arrival. Update and change insurance information as appropriate. Collect copayments, coinsurances, deductibles, and balances. Verify Insurance coverage. Respond to patient billing or financial inquiries Ensure that all documentation is scanned, and information entered accurately Requirements Experience collecting co-payments, deductibles, coinsurance, and balances. Knowledge of administrative and clerical procedures. Professional personal presentation and excellent customer service practices Previous experience and knowledge of insurance. Preferred: NextGen Software experience. Benefits: Competitive pay Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit-sharing Paid Time Off (which increases with years of service) Paid Holidays TOA Columbia is an equal opportunity employer. TOA Columbia conducts background checks and drug screens on applicants who accept employment offers. TOA Columbia adheres to HIPAA and OSHA safety guidelines.
Responsibilities
The Patient Service Representative is responsible for providing exceptional customer service and facilitating the registration process for patients. They will work closely with clinical and administrative teams to ensure a positive experience for each patient.