JOB SUMMARY

We are seeking a friendly, detail-oriented Patient Service Representative to join our outpatient clinic team. The Patient Service Representative is responsible for delivering high-quality, customer-focused service to patients, families, and clinical staff in an outpatient clinic setting. This role serves as the primary point of contact for patients, handling front-desk operations including check-in/check-out, appointment scheduling, insurance verification, and referral processing.

QUALIFICATIONS

• Experience with medical insurance, referral processes, and benefit plans
• Minimum 2 years recent experience working in an outpatient clinic or medical office setting
• Ability to read, understand, and respond to detailed oral and written instructions
• Experience with CS-Link/Epic
• Understanding of medical terminology

• This position will primarily handle submitting authorizations
• Primary point of contact for patient relations in person and by phone
• Greet patients and assist in resolving patient concerns and escalating as appropriate
• Check patients in/out and collect co-payments, give receipts, and reconcile payments
• Verify patient demographics and insurance information in CS-Link/Epic
• Schedule appointments and complete patient registration
• Process and track referrals and authorizations for various insurance types
• Handle patient/provider correspondence
• Explains polices, procedures, or services to patients
• Sanitize workspace using provided supplies and following department guidelines