Patient Service Representative at University Physicians' Association

Knoxville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Electronic Health Record, Billing Forms, Demographics Maintenance, Insurance Verification, Co-pay Collection, Patient Flow Support, Inquiry Handling, Scheduling, Document Scanning, Detail-Oriented, Dependability, Time Management, Organizational Skills, Communication

Industry

Hospitals and Health Care

Description

Description Join Our Team at Cole Neuroscience Center at Northshore! We are excited to welcome qualified candidates to apply for a Patient Service Representative position at The Cole Center at Northshore. If you thrive in a fast-paced environment, enjoy helping others, and value being part of a team that puts patients first, this could be the perfect opportunity for you! In this role, you will play an essential part in creating a positive, seamless experience for our patients. You’ll work closely with our physicians and clinical staff while supporting the day-to-day operations of a busy medical practice. We’re looking for someone who is detail-oriented, dependable, and comfortable working with deadlines. Experience with scheduling surgeries, providing instructions, and processing orders is a strong plus. Key Responsibilities: Warmly greet patients and provide excellent customer service Guide patients through necessary electronic health record and billing forms Maintain accurate patient demographics and insurance information Verify insurance eligibility and collect co-pays Support efficient patient flow from check-in to check-out Answer general patient inquiries about registration or billing Direct medical-related questions to appropriate clinical staff Schedule patient appointments with the correct provider Scan and upload documents into the electronic health record Perform other administrative duties as needed This position offers the opportunity to make a meaningful impact each day while growing your skills in a supportive and collaborative environment. A full benefits package is available. Requirements 6 months to 1 year of experience in a medical office setting required; additional medical experience strongly preferred. Demonstrated strengths in communication, attention to detail, time management, and organizational skills, all of which are essential for success in this role.

Responsibilities

The Patient Service Representative will be responsible for creating a positive patient experience by warmly greeting patients, guiding them through necessary forms, and maintaining accurate records. Key duties include verifying insurance, collecting co-pays, managing patient flow, scheduling appointments, and handling administrative tasks.