Patient Service Representatives - Remote at Anova Care

Cripple Creek, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

75.0

Posted On

15 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Interpersonal Skills, Computer Literacy, Medical Terminology, Initiative, Productivity, Fast-Paced Environment

Industry

Home Health Care Services

Description

Summary: Anova Care, a provider of home care and home health services, is looking for several Patient Services Representatives to act as the point of contact by greeting patients in person and over the phone. This is an entry level position. Patient Services Representative Responsibilities: Answers the telephone promptly and courteously, refers calls to the appropriate area and identifies and refers urgent calls correctly. Makes and assists in making initial and return appointments, confirming the patient’s current address, phone number, and insurance information, and updates these in the computer system, or as appropriate. Registers patients, generating required paperwork for a patient visit. Calls patients to remind them of their scheduled visit at least one business day before. Collects co-pays. Demonstrates excellent customer service skills. Patient Services Representatives Qualifications: Requires a high school diploma or GED. 1+ year of customer service experience preferably in the medical setting or an equivalent combination of training and experience. Able to read and communicate in English with computer literacy is required. Medical terminology knowledge is highly desirable. Must possess excellent communication and interpersonal skills in order to greet patients and visitors in person or over the phone. Must be able to communicate well with all levels of healthcare professionals. Ability to maintain a high standard of customer service and company protocol in fast-paced environment. Must be able to utilize personal initiative, maintain a steady level of productivity, be a self-starter. Job Type: Full-time Benefits: 401(k) 403(b) Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Life insurance Opportunities for advancement Paid sick time Paid time off Retirement plan Vision insurance Schedule: 8 hour shift Monday to Friday Experience: Customer service: 1 year (Required) Pay: $30.00 - $75.00 per hour Benefits: Flexible schedule Mileage reimbursement Schedule: Day shift Monday to Friday Work Location: Remote

Responsibilities

Patient Services Representatives are responsible for greeting patients, answering phone calls, scheduling appointments, and collecting co-pays. They also ensure that patient information is accurately recorded and provide reminders for scheduled visits.