Patient Service Specialist at Cleveland Clinic

Euclid, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Oct, 26

Salary

0.0

Posted On

05 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Registration, Customer Service, Insurance Verification, Conflict Resolution, Appointment Scheduling, Medical Billing, Patient Triage, Data Entry, Interpersonal Skills, Medical Terminology, MyChart, Appointment Pass

Industry

Hospitals and Health Care

Description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Patient Service Specialist Location Euclid Facility Euclid Hospital Department Admitting and Registration-Euclid Hospital Job Code B15028 Shift Day/Evening/Night/Weekend Schedule 11:00pm-7:30am Job Summary Job Details Join Cleveland Clinic Euclid Hospital and experience world-class healthcare at its best. Cleveland Clinic Euclid Hospital offers a complete continuum of care, including emergency services, sub-acute care, rehabilitation and outpatient care. Here, you will work alongside a team of dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, you will help facilitate a positive experience for patients and their families by supporting areas such as Emergency Department, admissions, surgery/registration, radiology, chronic care and laboratory services. Using your customer service skills, you can assist in ensuring the unit runs smoothly and patients feel informed and at ease. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic. A caregiver in this role works nights from 11:00 p.m. – 7:30 a.m. with rotating weekend and holiday requirements. A caregiver who excels in this role will: Provide a comprehensive, proactive, and “Patients First” experience for all patients and visitors. Create a welcoming, professional environment by demonstrating exceptional customer service aligned with Cleveland Clinic’s START with Heart and HEART models. Proactively assist patients and visitors in waiting areas, greet patients, resolve issues, and deliver effective service recovery. Investigate, triage, and resolve patient issues using the HEART model to ensure a stellar patient experience. Perform front-desk operations including patient registration, visit preparation, pre-visit workflows, co-pay collection, arrival and departure desk activities, and patient/record tracking. Verify insurance, collect and enter billing and payment information accurately. Screen and schedule interpreter services as needed. Conduct telephone triage, follow phone etiquette standards, relay staff messaging, and generate provider reschedules. Support billing functions while ensuring compliance with organizational quality and productivity standards. Enter and maintain accurate and confidential patient data, including insurance and demographic information. Encourage and assist patients in using front-end technologies; provide hands-on training for tools such as MyChart and Appointment Pass. Support caregivers and providers in understanding and using front-end technologies to enhance workflow. Recruit, enroll, and educate patients on MyChart and Appointment Pass to increase utilization and improve the overall patient experience. Minimum qualifications for the ideal future caregiver include: High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree Knowledge of PC window applications sufficient to input and retrieve data Experience with providing customer service and conflict resolution Ability to perform basic math sufficient to process insurance co-pays High level of customer service experience, exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations. Preferred qualifications for the ideal future caregiver include: Knowledge of medical terminology Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills Physical Requirements: Dexterity sufficient to operate a PC and other office equipment. Requires extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision. Must be able to navigate various locations and function in a fast-paced, hectic environment. Ability to lift and transport up to 25 pounds. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/ Please review the Equal Employment Opportunity poster. Cleveland Clinic is pleased to be an equal employment opportunity employer. We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.

Responsibilities

Facilitate a positive patient experience by managing front-desk operations, registration, and insurance verification across various hospital departments. Support patients and providers in using front-end technologies like MyChart to improve workflow and patient engagement.