Patient Service Specialist at Cleveland Clinic

, , United States -

Full Time

Start Date

Immediate

Expiry Date

07 Mar, 26

Salary

0.0

Posted On

07 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Conflict Resolution, Patient Registration, Appointment Scheduling, Insurance Processing, Data Entry, Billing Functions, Communication Skills, Technology Utilization, Problem Solving, Team Collaboration, Attention to Detail, Time Management, Proactive Assistance, Professionalism, Flexibility

Industry

Hospitals and Health Care

Description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Patient Service Specialist Location Weston Facility Florida Weston Hospital Department Executive Office-Weston Hospital Job Code 000667 Shift Days Schedule 8:00am-5:00pm Job Summary Job Details Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale and Florida regions. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, you will help facilitate a positive experience for patients and their families. Using your customer service skills, you can assist in ensuring the unit runs smoothly and patients feel informed and at ease. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic. A caregiver in this role works days from 8:00 a.m. – 5:00 p.m. with weekend requirements. A caregiver who excels in this role will: Provide a comprehensive, proactive, and “Patients First” experience for all patients and visitors. Create a welcoming, professional environment by demonstrating exceptional customer service aligned with Cleveland Clinic’s START with Heart and HEART models. Proactively assist patients and visitors in waiting areas, greet patients, resolve issues, and deliver effective service recovery. Investigate, triage, and resolve patient issues using the HEART model to ensure a stellar patient experience. Perform front-desk operations including patient registration, visit preparation, pre-visit workflows, co-pay collection, arrival and departure desk activities, and patient/record tracking. Verify insurance, collect and enter billing and payment information accurately. Screen and schedule interpreter services as needed. Conduct telephone triage, follow phone etiquette standards, relay staff messaging, and generate provider reschedules. Support billing functions while ensuring compliance with organizational quality and productivity standards. Enter and maintain accurate and confidential patient data, including insurance and demographic information. Encourage and assist patients in using front-end technologies; provide hands-on training for tools such as MyChart and Appointment Pass. Support caregivers and providers in understanding and using front-end technologies to enhance workflow. Recruit, enroll, and educate patients on MyChart and Appointment Pass to increase utilization and improve the overall patient experience. Minimum qualifications for the ideal future caregiver include: High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree Knowledge of PC window applications sufficient to input and retrieve data Experience with providing customer service and conflict resolution Ability to perform basic math sufficient to process insurance co-pays Preferred qualifications for the ideal future caregiver include: Knowledge of medical terminology Computer keyboard skills Previous medical office experience Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ Physical Requirements: Able to relate to other health care workers and develop productive work relationships with peers and physicians. Projects a cooperative, positive helping demeanor and is able to perform well under stressful conditions. Is flexible and able to adjust to changes in assignments. Able to work under minimal supervision, prioritize workload and meet required deadlines. Ability to sit for long periods of time, work in front of a computer monitor and use keyboard for sustained periods of time. Able to walk about the department and hospital and lift and carry paper, notebooks up to 10 pounds without assistance. Fast-paced, very active position. Personal Protective Equipment: Follows Standard Precautions using personal protective equipment as required for procedures. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.

Responsibilities

As a Patient Service Specialist, you will facilitate a positive experience for patients and their families by providing exceptional customer service. You will perform front-desk operations, assist with patient registration, and resolve patient issues to ensure a stellar patient experience.